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Feb 16, 2026 · resolved Feb 16

**Service Incident Summary — February 16, 2026** On Monday, February 16, 2026, between approximately 16:45 and 17:30 IST, customers in EU region experienced connectivity issues to our portal due to a DNS disruption in our production environment. **What happened:** During routine infrastructure work to set up a new environment, a configuration file was not properly updated, causing it to inadvertently remove DNS records managed through Cloudflare in our EU region. This disrupted routing for services relying on those DNS records. **Impact:** Customers in the EU region have experienced service unavailability during this window. No data was lost, and no security breach occurred. Other regions were not affected. **How we resolved it:** Our team identified the misconfiguration within approximately 30 minutes of the initial alert, corrected it, and fully restored all affected DNS records shortly after. **What we're doing to prevent recurrence:** We've already implemented environment-specific Cloudflare API tokens to limit the blast radius of any future misconfiguration, improved our alerting, and are strengthening our code review process for infrastructure changes. We're also creating better internal documentation to guide environment setup going forward. We apologize for any disruption this caused. If you have questions or are experiencing any related issues, please reach out to our support team.

Jan 22, 2026 · resolved Jan 22

# 22 January 2026 - Post-Incident Report: Delayed Permission Provisioning in US Region **Incident Date:** **22 January 2026** **Affected Region:** US **Status:** Resolved **Timezone:** UTC ## Summary On 22 January 2026, around 18:00 UTC some customers experienced delays in permission provisioning. At 20:00 UTC we validated the the issue is related to US region only. The underlying issue was resolved at approximately 20:30 UTC, restoring normal service. The incident remained open until approximately 22:00 UTC to allow time to validate recovery and collect confirmation from all affected customers. ## Impact * A limited number of customers experienced delays in permission grants * Permission requests were processed later than expected * No data loss occurred * No incorrect permissions were granted * No security impact was identified ## Root Cause The issue was caused by a temporary backlog in background job processing in the US region, which delayed execution of permission requests. ## Resolution Our engineering teams mitigated the issue by: * Releasing delayed background jobs * Scaling processing capacity to clear the backlog * Verifying successful permission grants Service functionality was restored around 20:30 UTC. ## Validation & Closure Following service restoration, we: * Actively monitored the system for stability * Confirmed successful processing with affected customers After completing validation with customers impacted by this issue, the incident was formally closed around **22:00 UTC**. ## Prevention To reduce the likelihood of similar incidents, we have: * Improved monitoring and alerting for delayed background processing * Enhanced visibility into regional job execution health * Updated system configurations to prevent queue backlogs ## Closing We apologize for the inconvenience and appreciate your patience. If you have any further questions or experience related issues, please contact BeyondTrust support team by [https://www.beyondtrust.com/customer-support-guide](https://www.beyondtrust.com/customer-support-guide).

Dec 11, 2025 · resolved Dec 11

During routine work on expanding our deployment automation for new regions, an update script was executed in a way that unintentionally impacted an existing production region (EU). The script modified a secret metadata used by our slack service in that region, which caused downstream components to fail validation and resulted in service disruption.

Nov 18, 2025 · resolved Nov 18

This incident has been resolved.

Oct 28, 2025 · resolved Oct 28

This incident has been resolved.