Current Status
Partially Degraded Service
Components
Recent Incidents
Concardis/Payworks Service Disruption
minorMay 24, 2026 · resolved May 27
The issue affecting Concardis transaction processing has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. <b>Reported Start Time:</b> 24 May 2026 at 12:40 GMT <b>Reported End Time:</b> 24 May 2026 at 17:28 GMT <b>Impact:</b> Customers are now able to use Concardis transaction processing services as normal. <b>Next Update:</b> No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> <b>Incident #:</b> INC25712816
Case Management - Case Assignment Latency
minorMay 21, 2026 · resolved May 27
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowledgebase%2Fknowledgearticle%2F%3Fcode%3DKA-10724)
Concardis (Payworks) Service Disruption
minorMay 21, 2026 · resolved May 22
The issue affecting Concardis (Payworks) has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. <b>Reported Start Time:</b> 21 May 2026 07:07 GMT <b>Reported End Time:</b> 21 May 2026 12:45 GMT <b>Impact:</b> Customers are now able to use Concardis (Payworks) services as normal. <b>Next Update:</b> No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> <b>Incident #:</b> INC25672366
Unified Checkout – Failed Token Creation
minorMay 21, 2026 · resolved May 21
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10723)
Business Center–Virtual Terminal Echeck Processing Service Disruption
minorMay 5, 2026 · resolved May 16
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident Report](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowledgebase%2Fknowledgearticle%2F%3Fcode%3DKA-10720)
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