Cybersource Status Page

Jul 15, 2026 · resolved Jul 17

The Cybersource Sandbox is temporarily unavailable while we make improvements to give you a secure, more powerful developer experience. <b>Reported Start Time:</b> 15 July 2026, 18:20 GMT <b>Impact:</b> The CyberSource Sandbox/Testing Environment test account sign up remains under maintenance while platform improvements continue. There is no impact to any production services, client-facing environments, or customer transaction processing at this time. The test environment is also fully operational - only new sandbox test account generation is impacted. We regret any inconvenience this may have caused and appreciate your patience. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> <b>Incident #:</b> TBD

Jul 15, 2026 · resolved Jul 16

Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following [link](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowledgebase%2Fknowledgearticle%2F%3Fcode%3DKA-11411)

Jul 15, 2026 · resolved Jul 15

The issue affecting portals in our Sandbox/Testing Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. <b>Reported Start Time:</b> 15 July 2026, 14:53 GMT <b>Reported End Time:</b> 15 July 2026, 16:45 GMT <b>Impact:</b> Users are now able to use the portals as normal. <b>Next Update:</b> No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> <b>Incident #:</b> INC26439026

Jul 15, 2026 · resolved Jul 15

The issue affecting the Payer Authentication Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. <b>Reported Start Time:</b> 15 July 2026, 07:09 GMT <b>Reported End Time:</b> 15 July 2026, 08:52 GMT <b>Impact:</b> Customers are now able to use the Payer Authentication Service as normal. <b>Next Update:</b> No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> <b>Incident #:</b> INC26442306 / INC26442271 / EPS-41752

Jul 14, 2026 · resolved Jul 14

The issue affecting portals in our Sandbox/Testing Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. <b>Reported Start Time:</b> July 14th, 2026 02:49 GMT <b>Reported End Time:</b> July 14th, 2026 04:42 GMT <b>Impact:</b> Users are now able to use the portals in Sandbox/Testing Environment as normal. <b>Next Update:</b> No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> <b>Incident #:</b> INC26424392

Is Cybersource down right now?

No — Cybersource is up. All systems operational as of Jul 21, 4:41 AM UTC.

What is Cybersource's current status?

Cybersource: All Systems Operational. Alert24 checks Cybersource's status page continuously and can notify you the moment it changes.

How do I get alerted when Cybersource goes down?

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