Is USG Services down right now?
Yes — USG Services is reporting a all systems operational as of Oct 12, 7:45 AM UTC.
Current Status
Service Under Maintenance
Components
Recent Incidents
DNS Issues Reported - CCGA
majorOct 11, 2026
After troubleshooting, it appears the edge firewall's classification engine is silently dropping the AXFR (zone transfer) traffic mid-stream. To ensure services remain online, the public firewall rule was reverted back to the standard DNS application. This successfully restored standard UDP lookups, and recursive queries from public resolvers like Google and Cloudflare are now functioning properly. Temporary measures have been implemented to correctly route client traffic, and a support request with Palo Alto will be submitted by CCGA to help debug why the application overrides for the AXFR stream are not functioning as expected. Once the firewall is able to pass the zone transfer traffic, connection will be re-established so that USG may continue to serve as the secondary DNS for redundancy for CCGA. If you are still experiencing issues, please contact the USG Service Desk at [email protected] or 877-251-2644.
USG Identity Proxy Issues Reported
majorOct 4, 2026 · resolved Oct 5
After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of USG Identity Proxy (IDP). The system should continue operating normally. In the event that you experience any further issues with access to USG services, please contact the USG Service Desk at [email protected] or 877-251-2644.
USG Identity Proxy Issues Reported
minorSep 30, 2026 · resolved Oct 1
After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of USG Identity Proxy (IDP). The system should continue operating normally. In the event that you experience any further issues with access to USG services, please contact the USG Service Desk at [email protected] or 877-251-2644.
Microsoft 365 Teams External Inbound and Outbound Calling Issues Reported
minorSep 29, 2026 · resolved Sep 30
Microsoft has confirmed that TEAMS is functioning normally at this time. In the event that you experience any further issues with TEAMS, please contact the USG Service Desk at [email protected] or 877-251-2644.
Multi-Site Planter Telephone Outage
majorSep 23, 2026 · resolved Sep 25
The fiber cut was repaired by Planter, and service was restored to the affected sites. The system should continue operating normally. In the event that you experience any further issues with network access, please contact the USG Service Desk at [email protected] or 877-251-2644.
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USG Services status — frequently asked questions
Is USG Services down right now?
Yes — USG Services is reporting a all systems operational as of Oct 12, 7:45 AM UTC.
What is USG Services's current status?
USG Services: Service Under Maintenance. Alert24 checks USG Services's status page continuously and can notify you the moment it changes.
How do I get alerted when USG Services goes down?
Alert24 monitors USG Services and 3,700+ other cloud and SaaS providers. When an outage is detected it updates your status page automatically and pages your on-call team — no manual checks. Start free at alert24.net.