VMOS Status Page

May 28, 2026 · resolved May 28

Vita Mojo POS experienced a loss of functionality for a subset of merchants using the platform between 12:40 and 13:08 today. All services have now fully recovered, and the risk of recurrence is low. An RCA will be provided to merchants affected as soon as possible. If you experience any new or continuing performance issues, please report to [email protected] as usual

May 6, 2026 · resolved May 6

This incident is now fully resolved, thank you for your patience while we worked through this issue

Apr 27, 2026 · resolved Apr 27

Uber have reverted changes which caused this disruption. The last observed error was at 18:04. We are no longer seeing errors on Uber Eats integration and can see successful orders coming through. Clients are able to manage orders from Vita Mojo as normal. If you are observing continued problems, please: 1, Ensure your store has not been auto paused by Uber. Stores can be unpaused on their Uber tablets: https://help.uber.com/merchants-and-restaurants/article/why-do-orders-pause-automatically?nodeId=ef70e506-60c4-45e4-b21e-0adca9efe8fe 2, If the store is not paused, report any recent issue to [email protected] with the following information: a. Time order was placed/received on Uber Tablet b. At which store c. Uber Eats order ref

Apr 27, 2026 · resolved Apr 27

Between 14:43 and 16:07 a subset of orders sent to Vita Mojo from Uber Eats were missing information which is required for the orders to successfully integrate into the Vita Mojo Order Management System. No changes were made by Vita Mojo preceding this incident or in order to resolve it; the issue originated with and was fixed by Uber Eats. The integration from Uber Eats is now working as expected.

Mar 31, 2026 · resolved Mar 31

Deliveroo has confirmed that this issue is now resolved on their side, and we are no longer seeing failed order flow into Vita Mojo KDS screens. Order processing has returned to normal, and stores should no longer need to rely on the temporary workaround shared earlier. Thank you for your patience while this issue was being addressed.