Current Status

All Systems Operational

View GoTab status page ↗

Components

Card-Not-Present Payment System

Operational

Point of Sale (POS)

Operational

Card-Present Payment System

Operational

Customer Facing Display (CFD)

Operational

Kitchen Display System (KDS)

Operational

Uptime

Operational

QR Ordering

Operational

Stripe JS

Operational

Kiosk

Operational

Stripe API

Operational

Print Services

Operational

Twilio SMS Long Code, North America

Operational

Manager Dashboard

Operational

Twilio SMS Delivery Notifications & Status Callbacks

Operational

SMS

Operational

Twilio REST API

Operational

Chat Support

Operational

AWS rds-us-east-1

Operational

RFID Reading

Operational

AWS rds-us-east-2

Operational

Recent Incidents

Platform Latency

major

May 9, 2026 · resolved May 9

This incident has been resolved.

Platform Latency

minor

Apr 18, 2026 · resolved Apr 19

Our engineering team has resolved the incident and verified that normal operations have been restored.

Tap to Pay Payment Failures

minor

Mar 6, 2026 · resolved Mar 11

Our team worked with our payment processor Adyen to update the Adyen SDK to fix any tap to pay issues. Most device should update the GoTab app automatically but to be sure, navigate to the Play Store and also check for a GoTab app update to version 4.1.0 version 77, which resolves any outstanding tap to pay issues.

System Latency

minor

Feb 26, 2026 · resolved Feb 26

All system monitors are continuing to report health metrics within expected ranges.

Support chat unavailable

critical

Feb 18, 2026 · resolved Feb 18

Our service provider has restored connectivity and GoChat is operational. We apologize for the unexpected interruption. If you experience any lingering issues, please reach out to our support hotline at +1-703-552-4690.

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