Conga Status Page

Oct 5, 2026

<p>With recent Composer releases, some organizations may be using a different <strong>Connected App</strong> than before. We recommend verifying which Connected App Composer is currently configured to use and confirming that its settings are correct.</p> <p><strong>Required action:</strong> A Salesforce System Administrator must complete the following steps.</p> <p><strong>Step 1: Identify the Connected App Composer is using</strong><br> 1. Log in to Salesforce as a System Admin.<br> 2. Navigate to <strong>Salesforce Setup</strong>.<br> 3. In the Quick Find box, search <strong>Custom Metadata Types</strong>.<br> 4. Search for <strong>Conga Composer</strong>, click <strong>Composer Setting</strong>, and then click <strong>Manage Composer Setting</strong>.<br> 5. Click <strong>Settings</strong>, and then open the <strong>Connected App Setting</strong>. For example, this may say <em>NA Production</em>.<br> 6. Take note of the Connected App Name (for example, <em>Composer NA for Salesforce</em>).</p> <p><strong>Step 2: Verify the Connected App settings</strong><br> 1. In the Quick Find box, search <strong>Manage Connected Apps</strong>.<br> 2. Click <strong>Composer NA for Salesforce</strong>.<br> 3. Ensure <strong>Permitted Users</strong> is set to <strong>Admin approved users are pre-authorized</strong>.<br> 4. Ensure <strong>IP Relaxation</strong> is set to <strong>Relax IP Restrictions</strong>.<br> 5. In the <strong>Profiles</strong> section, add all Profiles that use Composer.<br> 6. Click <strong>Save</strong>.</p> <p><strong>Step 3: Refresh the Salesforce Refresh Token</strong><br> If you have not already done so, refresh the Salesforce Refresh Token from <strong>Conga Composer Setup</strong>. Even if Composer currently displays "Valid Token," refreshing the token has resolved this issue in several recent cases.</p> <p>These steps have successfully resolved the error for other customers experiencing similar behavior. For additional reference, please review our <a href="https://community.conga.com/composer-how-to-13/connected-app-name-changes-after-composer-8-298-update-9506?tid=9506&fid=13">Community article</a>.</p> <p>If the issue persists after completing these steps, please reply with the results and we can look into it further.</p>

Sep 17, 2026 · resolved Sep 17

The issue impacting Sign Professional in the North America (NA) region has been fully resolved and all affected systems have returned to normal operation.

Sep 16, 2026 · resolved Sep 17

Salesforce has resolved the service disruption affecting a subset of its instances. The related intermittent login and application access issues for impacted customers have been resolved. Our services are operating normally, and no further impact is currently observed.

Sep 17, 2026 · resolved Sep 17

The issue impacting Conga Platform in the EU region has been fully resolved and all affected systems have returned to normal operation.

Aug 31, 2026 · resolved Aug 31

We investigated and resolved reports of delays affecting document merges in EU that occured between 1:45 PM and 2:40 PM UTC. Some customers in the EU region experienced delays or failures when generating document merges. The issue was caused by reduced processing capacity during a period of high demand. Capacity has been restored and service is operating normally. We are implementing changes to prevent a recurrence.

Is Conga down right now?

Yes — Conga is reporting a all systems operational as of Oct 12, 4:55 AM UTC.

What is Conga's current status?

Conga: Service Under Maintenance. Alert24 checks Conga's status page continuously and can notify you the moment it changes.

How do I get alerted when Conga goes down?

Alert24 monitors Conga and 3,700+ other cloud and SaaS providers. When an outage is detected it updates your status page automatically and pages your on-call team — no manual checks. Start free at alert24.net.