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Oct 4, 2022 · resolved Oct 4

Background job processing went down on 10/1 or us-east-1 region and 10/4 for eu-west-1 region. Both incidents were due to the same root cause: * A key scheduling service failed. * This was triggered by our core transactional database recycling after a minor version upgrade. * This happened around 3am eastern time on 10/4 in us-east-1 region. * Happened around 3am eastern time on 10/1 in eu-west-1 region. * We should have noticed this, however there was an error in some of our alerting / notification scripts. * We have since updated and thoroughly tested the notification scripts.

Apr 16, 2021 · resolved Apr 16

This incident was caused because we missed updating a key credential during deployment to our production platform. We will be reviewing our process around how we track such credentials during updates.

Feb 9, 2021 · resolved Feb 9

We have identified the core issue and a fix is in place. We will follow up with a postmortem.

Feb 8, 2021 · resolved Feb 8

This incident has been reported resolved by our upstream provider, and we are also no longer seeing any issues, so we are also considering it resolved.

Oct 1, 2020 · resolved Oct 1

Full service has been restored.