Is Akeneo down right now?
No — Akeneo is up. All systems operational as of Jul 14, 2:49 AM UTC.
Current Status
All Systems Operational
Components
Recent Incidents
Delayed job and rule execution in US region
minorJul 10, 2026 · resolved Jul 10
Our changes made to restore performance to optimal levels are having the intended effect, and service is back to normal. We sincerely apologize for the disruption, and thank you for your patience while we worked on this issue.
Shopify App synchronization issues
majorJul 2, 2026 · resolved Jul 6
Working closely with Google over the weekend, they isolated the root cause and restored capacity. The incident is now resolved. Given the impact on you and your customers, we are prioritising the steps needed to prevent a recurrence. Our first actions will be to produce a full postmortem and to work with Google to incorporate their own root cause analysis. We don't yet have an ETA for the follow-up actions, and will share more as soon as we do. If you have any questions, please raise a new ticket, update an existing one, or reach out to your CSM. We sincerely apologise for the disruption this caused you and your customers, and thank you for your patience.
Degraded performance resulting in slow or failing page loads for products and offers in Activation
minorJun 25, 2026 · resolved Jun 26
We've completed the changes needed to restore performance to normal levels. While we'll continue active monitoring, we're confident the issue is resolved and are now closing this incident. Thank you for your patience.
Instance unavailability affecting a subset of customers
criticalJun 23, 2026 · resolved Jun 23
This incident has been resolved. We sincerely apologize for the disruption, and thank you for your patience while we worked on this issue.
Permissions unexpectedly disabled across roles
majorJun 18, 2026 · resolved Jun 19
Resolved: Permissions Fully Restored Update: We have successfully resolved the issue affecting all regions. Since yesterday at 13:30 UTC, certain permissions within user roles were unintentionally deactivated, which may have temporarily prevented access to features that should normally be available. This configuration anomaly had the potential to impact users across all regions. During the incident, a manual workaround was available to re-enable these configurations via the System tab. Following the successful deployment and testing of a fix to reset the permissions, we can now confirm that all access levels have returned to normal. We have been monitoring our services closely and everything is stable. Still having trouble? If you are still experiencing unexpected behavior, please try logging out and logging back in, or clearing your browser cache. If the issue persists: - Verify with your local Admin: Double-check that your user permissions are correctly configured. - Contact Support: If everything looks correct on your end but you are still facing issues, please open a ticket with our Support team at helpdesk.akeneo.com. A formal Post-Incident Review (RCA) will be made available to account administrators within the coming days. We sincerely apologize for the inconvenience this may have caused, and we thank you for your patience and understanding.
Get alerted when Akeneo goes down
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Akeneo status — frequently asked questions
Is Akeneo down right now?
No — Akeneo is up. All systems operational as of Jul 14, 2:49 AM UTC.
What is Akeneo's current status?
Akeneo: All Systems Operational. Alert24 checks Akeneo's status page continuously and can notify you the moment it changes.
How do I get alerted when Akeneo goes down?
Alert24 monitors Akeneo and 3,700+ other cloud and SaaS providers. When an outage is detected it updates your status page automatically and pages your on-call team — no manual checks. Start free at alert24.net.
