Current Status

All Systems Operational

View ShopKeep status page ↗

Components

Credit Cards

Operational

BackOffice

Operational

Phone

Operational

QuickBooks Integration

Operational

ShopKeep.com

Operational

Chat

Operational

BigCommerce Integration

Operational

MailChimp Integration

Operational

Gift Cards Integration

Operational

ShopKeep E-Commerce

Operational

Recent Incidents

Lightspeed Retail (S-Series) - BridgePay

minor

Feb 6, 2026 · resolved Apr 10

This incident has been resolved.

BackOffice - ShopKeep

critical

Oct 20, 2025 · resolved Oct 20

This incident has been resolved.

Lightspeed Retail S-Series - Degraded Performance

minor

Aug 21, 2025 · resolved Aug 21

This incident has been resolved.

IPP320/IPP350 Credit Card Processing

major

Jun 30, 2025 · resolved Jul 10

The connectivity issues affecting Ingenico IPP320, IPP350, and ICMP card readers in the Lightspeed S-Series Retail POS app have been fully resolved. Version 9.0.1 of the S-Series app, now available in the Apple App Store, includes a permanent fix for this issue. Merchants who update to this version should no longer experience connectivity issues. Please refer to the following guide for step-by-step instructions on updating the app and completing the process: https://shopkeep-support.lightspeedhq.com/support/troubleshooting/workaround-ipp320-350-icmp-connection-issue

BackOffice - ShopKeep

minor

Jul 2, 2025 · resolved Jul 2

The resolution has been fully confirmed and BackOffice performance is back to normal.

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