Current Status

All Systems Operational

View Searchspring Public status page ↗

Components

Operational

Indexing

Operational

Autocomplete

Operational

SMC ( Searchspring Management Console )

Operational

Product Recommendation Widgets

Operational

Recent Incidents

Increased error rate on search

none

Dec 1, 2025 · resolved Dec 1

This incident has been resolved.

Snap customers on BigCommerce - brief PLP showing no-result issue

minor

Oct 28, 2025 · resolved Oct 28

A subset of BigCommerce customers experienced product listing pages failing to load results due to a template change on the BigCommerce platform (we estimate). The change caused Searchspring’s Snap integration to misinterpret the “Search Results” page as a category, applying an invalid background filter that returned no products. The issue was intermittent and did not affect Searchspring’s core search service. Functionality was restored within minutes, likely following a rollback of the update by BigCommerce.

Search API Down

major

Oct 20, 2025 · resolved Oct 22

We have the incident fully resolved, all systems are stabilized.

Major AWS Outage

minor

Oct 20, 2025 · resolved Oct 20

This incident has been resolved.

503 Service Unavailable for small subset of customers

major

Jul 23, 2025 · resolved Jul 23

The issue has been fully resolved, and all affected services are now operating as expected.

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