Is Salsify down right now?
Yes — Salsify is reporting a minor incident as of Oct 12, 7:44 AM UTC.
Current Status
Minor Service Outage
Components
Recent Incidents
Walmart Rich Media videos not appearing
minorSep 22, 2026 · resolved Oct 6
Walmart has deployed a fix and resolved the issue on 10/1/26. Please try republishing any affected products and confirm that the videos are appearing live on Walmart's site. Please reach out to customer support via email at [email protected] for any questions regarding this subject.
JSON Custom Channel Export failures
majorSep 24, 2026 · resolved Sep 24
The issue causing failures for JSON Custom Channel exports has been identified and resolved. All export services are now operating normally. Any failed Export attempts will require a re-run. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Delay in Kroger publications
noneSep 21, 2026 · resolved Sep 21
The issue impacting Kroger publications has been resolved. Publications impacted by this issue will be completed, and feedback (if any) will be returned to your channel. There is no need to republish unless identifiable feedback was returned to your channel.
Intermittent access issues with Salesforce ticketing
minorSep 16, 2026 · resolved Sep 17
The intermittent access issues affecting Salesforce have been fully resolved. Case management and submission through our Support Portal have returned to normal operation. You can now submit and view cases directly at https://help.salsify.com/help/contact-feedback. Please reach out to customer support at [email protected] if you continue to experience any issues.
Walmart Marketplace Channel Requirements Update
minorSep 16, 2026
Salsify has identified an issue affecting the Walmart Marketplace channel connection following recent requirement updates by the retailer. Due to temporary delays in obtaining corrected/updated schema templates directly from Walmart, publish requests may result in increased blocking feedback or failed submissions for specific product types. Salsify teams are actively working with Walmart to review the issues found within the latest schema templates. In the interim, impacted users can leverage a Custom Readiness Report to map their Salsify data to Walmart Marketplace requirements and export product content from Salsify to publish directly within the Walmart Marketplace portal or manage impacted products directly in Walmart Marketplace's portal. We will provide our next update as soon as communication with Walmart Marketplace progresses. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
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Salsify status — frequently asked questions
Is Salsify down right now?
Yes — Salsify is reporting a minor incident as of Oct 12, 7:44 AM UTC.
What is Salsify's current status?
Salsify: Minor Service Outage. Alert24 checks Salsify's status page continuously and can notify you the moment it changes.
How do I get alerted when Salsify goes down?
Alert24 monitors Salsify and 3,700+ other cloud and SaaS providers. When an outage is detected it updates your status page automatically and pages your on-call team — no manual checks. Start free at alert24.net.