Is Salsify down right now?
Yes — Salsify is reporting a minor incident as of Jul 13, 11:50 PM UTC.
Current Status
Minor Service Outage
Components
Recent Incidents
Accessing API Token via SSO returns 403 error
majorJun 25, 2026 · resolved Jun 29
We have confirmed access to the API tokens via SSO login is functioning as expected, and this incident is now resolved. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Shopify GraphQL publishes failing
majorJun 24, 2026 · resolved Jun 24
We are seeing Shopify publications go through successfully. The Shopify status page appears to have resolved the previous issues as well. If any previous publishes for Shopify failed, please republish to confirm. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Asset downloads populating with shareable URLs instead of asset names
minorJun 19, 2026 · resolved Jun 19
The issue causing downloaded assets from the asset detail page to save with their shareable URL as the filename has been resolved. File downloads will now correctly populate with the designated asset name as expected. We appreciate your patience while our team worked to address this behavior. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Wayfair Item Setup - 'The system ran into an issue while checking your data'
majorJun 10, 2026 · resolved Jun 11
Wayfair has deployed a fix to resolve the error. We are seeing publishes complete successfully. Please try republishing any affected products and confirm. If you have any questions or if issue persists, please use the "My Cases" option within the Customer Portal ([https://help.salsify.com/ProductXM/s/](https://help.salsify.com/ProductXM/s/)) to connect with our team.
HEB Direct Connection Image Asset Errors
minorJun 1, 2026 · resolved Jun 9
Our engineering team has resolved the issue impacting our HEB Direct Connection channel. Brands can now resume publishing products via the HEB Direct Connection channel. If you encounter any issues or have questions regarding this incident, please contact Salsify Support.
Get alerted when Salsify goes down
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Salsify status — frequently asked questions
Is Salsify down right now?
Yes — Salsify is reporting a minor incident as of Jul 13, 11:50 PM UTC.
What is Salsify's current status?
Salsify: Minor Service Outage. Alert24 checks Salsify's status page continuously and can notify you the moment it changes.
How do I get alerted when Salsify goes down?
Alert24 monitors Salsify and 3,700+ other cloud and SaaS providers. When an outage is detected it updates your status page automatically and pages your on-call team — no manual checks. Start free at alert24.net.
