Current Status

Partially Degraded Service

View Revel Systems status page ↗

Components

WorldPay TriPOS

Operational

Paytronix

Operational

Como

Operational

FreedomPay

Operational

Givex

Operational

Paytronix

Operational

User Authentication (Auth0)

Operational

Adyen

Operational

Valutec

Operational

Punchh

Operational

Core Services

Operational

Loyalty Plant

Operational

SVS

Operational

LevelUp

Operational

Synergy

Operational

Synergy

Operational

Session M (formerly LoyaltyTree)

Operational

Loyalty XT

Operational

Eigen

Operational

Delivery XT

Operational

Recent Incidents

Revel Advantage Merchant statement issue

minor

May 7, 2026

We have identified that some merchants using Revel Advantage payment processing may be impacted by an issue affecting merchant statement generation. The Revel Engineering team is actively investigating the root cause. This page will be updated as soon as more information becomes available.

Issue with Australian Support Line

minor

Oct 1, 2025 · resolved Nov 25

The telephony issues have been resolved and the Australian help line (+61 2 8520 3344) is fully operational.

CloudFlare outage

major

Nov 18, 2025 · resolved Nov 18

The outage has been resolved and functionality restored.

Single server outage

minor

Nov 7, 2025 · resolved Nov 7

Root cause has been identified and functionality has been restored. Monitoring for any changes.

Widespread Server Disruption

none

Oct 20, 2025 · resolved Oct 21

This incident has been resolved.

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