Current Status

All Systems Operational

View Merchandising Cloud status page ↗

Components

Search API

Operational

Merchant Dashboard

Operational

Recent Incidents

Google Cloud and Cloudflare Incident - Some Services Affected

major

Jun 12, 2025 · resolved Jun 13

This incident has been resolved.

Shopify Access Token

none

Apr 5, 2024 · resolved Apr 5

Continued monitoring to ensure smooth resolution for all merchants.

Pulsar experiencing issues causing delays in Sync & Analytics

none

Jan 24, 2024 · resolved Jan 24

The incident have now been fully resolved. Actions are taken to avoid similar issues.

Hyperdrive issue affects Norce Product Sync

none

Jan 8, 2024 · resolved Jan 8

Norce has resolved the issue and product sync is now running again.

Temporary Delay in Sync

minor

Dec 8, 2023 · resolved Dec 8

Some clients experience delay in sync updates. The problem has been identified to a memory profile in the sync infrastructure & resolved. The memory has been increased & alarm implemented to prevent future problems. The search API has been unaffected and search, collections & recommendation results has been continuously served.

Get alerted when Merchandising Cloud goes down

Alert24 monitors Merchandising Cloud and 3,700+ other cloud and SaaS providers. When an outage is detected, it updates your status page automatically and pages your on-call team. No manual updates at 2 AM.

Start free — no credit card