Current Status

Service Under Maintenance

View iQmetrix status page ↗

Components

Business Intelligence (BI)

Operational

General Partner Integration

Operational

Integrated Payments

Operational

General RQ

Maintenance

General Rqmobile

Operational

General Carrier Integration

Operational

VT Reporting

Operational

Logins

Operational

Logins

Operational

Bill Pay

Operational

Data Connect

Operational

Rogers Carrier Integration

Operational

POS Entry

Operational

VMI

Operational

Transactions

Operational

Transactions

Operational

Online Payments

Operational

Database Replication

Operational

US Cellular Carrier Integration

Operational

Website Log-in

Operational

Recent Incidents

RQ Desktop Installer Unavailable

maintenance

May 22, 2026

We are aware of an issue with the RQ Desktop Installer being unavailable. Our teams are currently investigating and we will provide updates as more information becomes available.

Verizon ISPU Pick and Pack Issues

major

Apr 29, 2026 · resolved Apr 29

Our Incident Management team and Verizon have given the all clear. Verizon ISPU should now be performing normally. If you are still experiencing issues please engage our Support Team.

Hyla Integration Errors

minor

Mar 30, 2026 · resolved Mar 31

We have been given the all clear. This issue is resolved.

Telus/Koodo Integration

minor

Mar 9, 2026 · resolved Mar 10

We have been informed by Telus that the root cause was identified - a code change was prematurely deployed to production on Monday morning. This change will be rolled back on Thursday at 8:00 AM ET.

Release Canidate login failures

minor

Mar 9, 2026 · resolved Mar 10

This incident has been resolved.

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