Sauce Labs Status Page

Jul 1, 2026 · resolved Jul 1

On July 1st between 17:02 UTC and 21:31 UTC, macOS 14 tests were failing to start in the US-West and EU-Central data centers. This issue has been resolved. All services are fully operational.

Jul 1, 2026 · resolved Jul 1

We have identified the root cause and have deployed a fix for this issue. All services are fully operational.

Jun 24, 2026 · resolved Jun 24

On June 24th between 08:28 UTC and 15:32 UTC, we experienced Real Device test session failures impacting Appium and Access API in the US East, US West and EU data centers. This issue has been resolved. All services are fully operational.

Jun 18, 2026 · resolved Jun 18

### **Dates:** Thursday June 18 2026, 03:45 UTC - 06:45 UTC. ### **What happened:** Approximately 7% of iOS devices in our EU data center were temporarily unavailable for customer test sessions after a loss of power to the rack hosting them. ### **Why it happened:** The power circuit feeding the affected rack exceeded its capacity, and a protective breaker tripped to safeguard the line - cutting power to the devices on that rack until the circuit was restored. ### **How we fixed it:** The affected circuit was reset and power restored to the rack, returning the devices to customer service. ### **What we are doing to prevent it from happening again:** We are redistributing power load across affected racks, adding capacity monitoring with early-warning alerts ahead of circuit limits, and introducing a capacity review before new devices are deployed to a rack.

Jun 1, 2026 · resolved Jun 1

### **Dates:** Monday, June 1st 2026, 13:06 UTC -  15:42 UTC. ### **What happened:** Customers served by the US-EAST-4 region were unable to authenticate or start new test sessions because an incomplete TLS certificate chain was deployed to the core directory services.  ### **Why it happened:** A certificate extraction script defect silently truncated the certificate chain after the certificate authority transitioned to a longer hierarchy.  ### **How we fixed it:** Reverted the certificate rotation and re-applied the previous known ,good certificate to restore authentication services. ### **What we are doing to prevent it from happening again:** Implementing pre-deployment certificate chain validation, adding active monitoring, and fixing the script's chain-length limitations.

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