Staffbase Status Page

May 20, 2026 · resolved May 21

This incident has been resolved, and all delayed emails have been sent successfully. We are sorry for the trouble this has caused. Please contact us at [email protected] should you experience any further issues. We’re happy to help!

Apr 24, 2026 · resolved Apr 28

The issue causing synchronization failures has been resolved, and all systems are operating normally. We apologize for any inconvenience this may have caused. If you continue to experience any issues, please reach out to our support at [email protected].

Apr 27, 2026 · resolved Apr 27

**Summary** On April 27, 2026, between 1:25 PM and 2:16 PM \(CEST\) and again between 4:02 PM and 4:06 PM \(CEST\), customers on the European System experienced service interruptions and inconsistent platform performance. Our teams successfully identified the cause and restored full service functionality. **What Happened** A recent update introduced a specific background process that led to unexpectedly high system utilization within our internal system. This caused the internal system to reach its processing limits, resulting in slow loading times and connectivity errors for the platform. To resolve the issue, our team reverted the recent update and performed a manual reset of the affected internal service components to clear the backlog of processes. While a similar trend was briefly observed on the Americas System, preemptive adjustments were made to ensure that service there remained stable. **Impact** Between 1:25 PM and 2:16 PM \(CEST\) and between 4:02 PM and 4:06 PM \(CEST\), customers on the European System experienced intermittent service interruptions. During these periods, users may have encountered difficulties accessing the App and Intranet or experienced significant delays while navigating the platform. While some symptoms were briefly detected on the Americas System, there was no significant impact on functionality for customers in that region. **Future Improvements** We will implement additional checks for the operation of the affected service component and optimize the subsequent alerting to ensure that similar issues are detected and resolved more quickly in the future. Thank you for your patience and understanding while we work to improve our services and prevent future incidents. If you have any questions or concerns, please do not hesitate to reach out to our customer support team at [[email protected]](mailto:[email protected]).

Apr 23, 2026 · resolved Apr 23

The issue regarding News post creation and image loading has been resolved. All systems are operating normally. We apologize for the inconvenience this has caused. Please get in touch with us at [email protected] in case you're still having any problems. We’re happy to help!

Apr 6, 2026 · resolved Apr 6

**Resolved**: Issues with News Block content availability on Americas system **Summary** Between April 3rd and April 8th, some customers on our Americas system experienced issues when using the News Block within Email Modern. During this time, newly published posts were not appearing in the search results, preventing them from being easily inserted into email drafts. **Root Cause** The issue was caused by a technical limitation in our automated search indexing process. This prevented the news search from updating with new news posts, meaning any content published after the start of the incident was not recognized by the News Block or other search-dependent features. **Resolution** Our engineering teams identified the bottleneck in the search indexing process and increased the available resources for this system. This allowed the backlog of posts to be processed and restored full functionality to the news post search. **Next Steps** To prevent this from happening again, we have permanently adjusted the resource allocation for this process and improved our monitoring to alert us earlier if search index delays occur. We apologize for the inconvenience this caused and for the additional manual effort required to link posts during this period. If you have any remaining questions, please reach out to our support team at [[email protected]](mailto:[email protected]).