Accelo Status Page

Nov 13, 2025 · resolved Nov 13

This incident has been resolved. All affected invoices have been successfully regenerated, and our Support team will be contacting impacted clients with additional details. Thank you for your patience while we worked to resolve this issue.

Oct 20, 2025 · resolved Oct 20

This incident has been resolved.

Oct 5, 2025 · resolved Oct 7

Incident Duration: Sunday, October 5, 2025 1:20pm MST – Sunday, October 5, 2025 3:06pm MST Root Cause: The search reader service experienced a memory issue, which temporarily prevented new data from being indexed into the database. Actions Taken: The affected service was rebooted to restore functionality, and the indexing process has resumed. We're actively monitoring as the system catches up to ensure all data is fully up to date. Preventative Measures: We've reviewed the reader's memory allocation and monitoring thresholds to prevent recurrence. If you experience any lingering search issues, please reach out to our support team. We sincerely appreciate your patience and understanding.

Jul 25, 2025 · resolved Jul 25

On July 25th, Accelo was alerted of an error that was causing issues accessing the system for some of our users. It was reported internally and eventually users began reporting the error. After investigation, it was confirmed that the cause was by Amazon Web Services (AWS) storage system, a defect was confirmed and the database cluster was fully resolved.