Smartsheet Gov Status Page

Jan 6, 2026 · resolved Jan 6

In GOV Prod, between Jan 6, 2026 16:33 UTC and 18:59 UTC, the Workflow Rules Service experienced an issue due to a default file shipped with system updates that caused a conflict in the Workflow Rules Service. This service is critical for Automated Workflows. This resulted in Automated Workflows stopped working in GOV Prod entirely. The issue was resolved by replacing the default file with the correct internal version.

May 19, 2025 · resolved May 19

On May 18th, 2025 at 8:30 PM PDT, an infrastructure change was made that prevented form submissions with contact data from populating on their corresponding sheet. Our Engineering team identified the issue at 10:40 AM PDT on 5/19/25. A fix was made to address this issue at 11:10 AM PDT and any impacted form submissions were processed and added to their sheets by 12:45 PM PDT.

Sep 25, 2024 · resolved Sep 26

Between September 24th, 6:02 PM PT and September 25th, 3:06 PM PT, customers experienced delays in receiving emails. The issue was identified and a fix was implemented. The problem has been fully resolved. We apologize for any inconvenience caused.

Sep 19, 2024 · resolved Sep 19

This incident has been resolved.

Aug 5, 2024 · resolved Aug 6

At 3:51 PM PDT on August 5th, 2024, Smartsheet was alerted to an issue with a SAML certificate that was scheduled to be updated by 4:00 PM PDT for Smartsheet Gov. To mitigate any issues, Smartsheet restored the previous working certificate and posted the matching metada to [https://www.smartsheet.com/smartsheet-saml2-sp-metadata\_gov.xml.](https://www.smartsheet.com/smartsheet-saml2-sp-metadata_gov.xml.) Smartsheet intends to schedule and communicate a new certificate update window once we learn more.