TOPdesk SaaS Status page Status Page

Jul 21, 2026 · resolved Aug 26

This incident has been resolved.

Jul 14, 2026 · resolved Jul 14

After monitoring we have concluded that the solution is stable, and we will therefore close this major incident. We sincerely apologize for the inconvenience caused and thank you for your patience and understanding.

Jul 2, 2026 · resolved Jul 2

On July 2, 2026, customers hosted on part of our EU1 infrastructure experienced degraded performance and, in some cases, temporary unavailability. The disruption was caused by unusually high database resource consumption from one environment, which impacted other environments sharing the same infrastructure. To mitigate the impact, we increased the available resources on the database server. This restored sufficient capacity for the affected environments and resolved the wider performance degradation. Further investigation was performed into the environment that triggered the increased resource consumption. However, we were unable to conclusively determine what caused the unusually high resource usage. Increasing the available resources on the database server during the incident replaced underlying resources, which meant that some of the diagnostic information required for a conclusive investigation was no longer available. As a follow-up, we are reviewing how diagnostic information can be better preserved during similar incidents. We are also continuing to improve our monitoring of excessive resource consumption and investigating measures to reduce the impact that a single environment can have on shared infrastructure.

Jun 25, 2026 · resolved Jun 25

As part of planned infrastructure improvements to our Canada environment, a previously postponed configuration change was unintentionally applied during a routine service update. Because this change depended on infrastructure that had not yet been deployed in the Canada environment, customer traffic could not be routed correctly, resulting in service interruptions. Once the issue was identified, the configuration change was immediately rolled back, restoring normal service. We have also updated our deployment process to prevent postponed configuration changes from being applied unintentionally in the future.

Jun 9, 2026 · resolved Jun 23

Dear Customers, as communicated before, a fix for the not savable incidents issue has been released. Due to the TOPdesk release cycle, it took some time to ensure that all environments were updated to the required version. We are pleased to confirm that version 16.06.008 has now been deployed to all TOPdesk environments. This update resolves the issue that prevented operators from saving incidents that contain broken images. We sincerely apologize for any inconvenience this issue may have caused and appreciate your patience while we worked to resolve it. Kind regards, The TOPdesk Team

Is TOPdesk SaaS Status page down right now?

No — TOPdesk SaaS Status page is up. All systems operational as of Aug 28, 1:51 AM UTC.

What is TOPdesk SaaS Status page's current status?

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