TOPdesk SaaS Status page Status Page

Sep 28, 2026 · resolved Oct 6

Dear customer, the fix for the bookmark issue has now been implemented for every environment. Therefore we will close this major. Thank you for your patience and our apologies for the continued inconvenience.

Sep 12, 2026 · resolved Sep 12

An Azure Kubernetes Node crashed which caused CPU/Memory shortage making the recovery process to slow. A new node was added to prevent this in the future. Alerting on Node CPU/Memory unavailability will also be added.

Jul 21, 2026 · resolved Aug 26

This incident has been resolved.

Jul 14, 2026 · resolved Jul 14

After monitoring we have concluded that the solution is stable, and we will therefore close this major incident. We sincerely apologize for the inconvenience caused and thank you for your patience and understanding.

Jul 2, 2026 · resolved Jul 2

On July 2, 2026, customers hosted on part of our EU1 infrastructure experienced degraded performance and, in some cases, temporary unavailability. The disruption was caused by unusually high database resource consumption from one environment, which impacted other environments sharing the same infrastructure. To mitigate the impact, we increased the available resources on the database server. This restored sufficient capacity for the affected environments and resolved the wider performance degradation. Further investigation was performed into the environment that triggered the increased resource consumption. However, we were unable to conclusively determine what caused the unusually high resource usage. Increasing the available resources on the database server during the incident replaced underlying resources, which meant that some of the diagnostic information required for a conclusive investigation was no longer available. As a follow-up, we are reviewing how diagnostic information can be better preserved during similar incidents. We are also continuing to improve our monitoring of excessive resource consumption and investigating measures to reduce the impact that a single environment can have on shared infrastructure.

Is TOPdesk SaaS Status page down right now?

No — TOPdesk SaaS Status page is up. All systems operational as of Oct 12, 4:57 AM UTC.

What is TOPdesk SaaS Status page's current status?

TOPdesk SaaS Status page: All Systems Operational. Alert24 checks TOPdesk SaaS Status page's status page continuously and can notify you the moment it changes.

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