Spiceworks Status Page

May 27, 2026 · resolved May 27

No further issues have been detected. The engineering team is analyzing the root cause to ensure future stability before the code change is redeployed.

Apr 28, 2026 · resolved Apr 30

We have seen no further reports of latency or timeouts, and our internal testing confirms that performance remains stable. We are now officially marking this incident as Resolved. Root Cause: The issue was triggered by a high-volume surge of API requests from a third-party data tool. This created an unexpected load on our database, specifically impacting the ticket queue and reporting sections. Prevention: To prevent a recurrence, we have implemented new traffic controls and rate-limiting measures. We will continue to monitor these systems to ensure long-term stability. If you are still experiencing any issues, please let our team know at [email protected].

Mar 3, 2026 · resolved Mar 3

We have monitored the system and confirmed that notification delivery has returned to normal. As a result, we are marking this issue resolved. Note on Duplicates: Because of the way our retry logic handled the initial delays, some users may receive 1-2 duplicate notifications for older tickets. We appreciate your patience with this temporary "noise". If you continue to experience new delays, please contact us at [email protected] so we can investigate further.

Jan 2, 2026 · resolved Jan 8

Following a period of stable monitoring, we have confirmed that the outbound email notification issue affecting the Spiceworks Cloud Help Desk (CHD) is fully resolved. All systems are operating normally, and we are officially moving this incident to "Resolved." All email-dependent features are now functioning as expected, including: • Ticket Notifications: End-users, admins, and technicians are receiving ticket update emails • User Access: Passwordless User Portal login links (magic links) are working • Onboarding: New admin and technician invitations are being sent successfully. • Reporting: Email notifications for report completions are being delivered correctly. We are now shifting our focus to a comprehensive review of the email service provider (ESP) disruption to ensure long-term stability and to prevent a recurrence. We sincerely apologize for the disruption this incident caused to your workflows and deeply appreciate your patience and understanding throughout the resolution process. Thank you for your continued support.

Oct 7, 2025 · resolved Nov 4

We kept this open to ensure the issue did not affect even a small number of users. The issue is now resolved and we've seen no further reports. If you are still seeing an issue with your mobile app notifications, please open a ticket at [email protected]