Current Status

All Systems Operational

View PaperCut Software status page ↗

Components

Public Website (www.papercut.com)

Operational

US hosting region - PaperCut Hive & Pocket

Operational

US hosting region - PaperCut MF (Scan to Cloud)

Operational

US hosting region - PaperCut MF (Document Processing Cloud services)

Operational

Sales Portal (partner.papercut.com)

Operational

Partner Portal (portal.papercut.com)

Operational

Order System (buy.papercut.com)

Operational

AU hosting region - PaperCut Hive & Pocket

Operational

AU hosting region - PaperCut MF (Scan to Cloud)

Operational

AU hosting region - PaperCut MF (Document Processing Cloud services)

Operational

Training (learn.papercut.com)

Operational

UK hosting region - PaperCut Hive & Pocket

Operational

UK hosting region - PaperCut MF (Scan to Cloud)

Operational

UK hosting region - PaperCut MF (Document Processing Cloud services)

Operational

EU hosting region - PaperCut MF (Scan to Cloud)

Operational

PaperCut Multiverse

Operational

EU hosting region - PaperCut MF (Document Processing Cloud services)

Operational

PaperCut MF Global Entitlements Service

Operational

EU hosting region - PaperCut Hive & Pocket

Operational

PaperCut Mobility Print (Cloud Print)

Operational

Recent Incidents

PaperCut Hive - Some users are intermittently unable to release print jobs or experience intermittent loading in the Hive admin portal

minor

Apr 13, 2026 · resolved Apr 13

This incident has now been fully resolved. We have confirmed that print jobs are releasing successfully. We know this may have been disruptive and appreciate your patience while we worked through it. We’ll continue to monitor closely and will complete a full review of the incident. If you experience other issues please report this via https://www.papercut.com/support/.

PaperCut Hive & PaperCut MF - Some users experiencing failures Scanning to Google Drive

major

Apr 2, 2026 · resolved Apr 2

This incident has now been fully resolved. We have confirmed that Scan to Google drive is operational via internal testing and reports from multiple customers. If you experience other issues please report this via https://www.papercut.com/support/.

PaperCut Hive - some users experiencing issues with the user interface and releasing print jobs.

major

Mar 20, 2026 · resolved Mar 20

This incident has been resolved.

PaperCut Hive & Pocket - Some customers may experience print job release failures in the US hosting region

minor

Mar 13, 2026 · resolved Mar 13

This incident has now been fully resolved. We have confirmed that print jobs are releasing successfully for multiple customers. Our apologies for any downtime that you experienced as a result of this outage. We will be performing a full retro, as we do with all issues that impact our customers. If you experience other issues please report this via https://www.papercut.com/support/.

PaperCut Hive - users unable to log into devices

major

Mar 3, 2026 · resolved Mar 4

Through further monitoring and reports from previously affected customers we can confirm that functionality has been restored. MFD login, scanning and other device related tasks will now work as expected.

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