Flexera System Status Dashboard Status Page

Aug 24, 2026 · resolved Aug 27

Technical teams have confirmed that inventory processing has returned to normal operation following the capacity, workload, and concurrency tuning changes implemented during the incident. Backlog recovery has been completed across the previously impacted production environment, and processing throughput has remained stable following the implemented changes. Technical teams have validated recovery and confirmed that inventory processing is operating as expected. Technical teams will continue to review the incident as part of the post-incident process and identify any additional improvements to further strengthen service resiliency and inventory processing performance. A detailed post-incident review report will be shared in the coming days, including investigation findings, corrective actions, and longer-term improvements identified as part of the review process. The incident is now considered resolved.

Aug 26, 2026 · resolved Aug 26

Our investigation determined that an internal service responsible for monitoring and resource state management became unresponsive, which contributed to the issues reported during the incident, including instances remaining in a Resuming state longer than expected, resource state discrepancies, and under-capacity alerts. Our technical teams performed recovery actions, including restarting the affected service, and have since observed stable service operation. Following validation and monitoring, we have confirmed that affected services have returned to normal operation. This incident is now considered resolved. A post-incident review is ongoing, and we will continue to evaluate opportunities for improvement.

Aug 18, 2026 · resolved Aug 18

Following extended monitoring and verification activities, our teams have confirmed that services remain stable and no further impact has been observed. The incident has been resolved, and all affected services are fully operational.

Aug 7, 2026 · resolved Aug 14

**Description:** Flexera Support Cases – Delayed or Failed Email Notifications **Timeframe:** August 5, 2026, 12:00 AM PDT to August 13, 2026, 11:10 AM PDT ‌ **Incident Summary** ‌ On August 5, 2026, our teams identified an issue affecting email notifications for Flexera Support cases. During the incident, some customers did not receive email notifications when updates were made to their support cases, which may have delayed awareness of case activity and progress. Our technical teams investigated the issue and determined that an issue with the email delivery configuration was causing some outbound support case notifications to be rejected by recipient email systems. As an interim measure, customers were advised to access the Flexera Community Support Case portal directly to review their case status and updates. Our teams implemented a permanent change to the email delivery configuration and subsequently validated notification delivery. Following the remediation, email notifications were confirmed to be operating as expected, and the incident was resolved on August 13, 2026, at 11:10 AM PDT. ‌ **Root Cause** ‌ * Email Delivery Configuration: An issue with the configuration used to deliver customer-facing support case notifications caused some emails to be rejected by recipient email systems. * Notification Delivery: The affected configuration resulted in some customers not receiving email notifications when updates were made to their support cases. * Customer Impact: The issue affected email notifications only; customers could continue to access their support cases directly through the Flexera Community Support Case portal. ‌ **Remediation Actions** ‌ * Updated Email Delivery Configuration: The email delivery configuration was permanently updated to use the appropriate primary email delivery infrastructure. * Notification Validation: Teams validated outbound notification delivery following the configuration change. * Customer Workaround: During the incident, customers were advised to access the Flexera Community Support Case portal directly to review case status and updates. * Service Monitoring: Teams monitored email notification delivery following remediation to confirm continued stability. ‌ **Future Preventative Measures** * Maintain Approved Email Routing: Customer-facing support case notifications will continue to use the primary email delivery infrastructure established through the permanent remediation. * Email Delivery Monitoring: Enhance monitoring and alerting for outbound support case notification failures and rejected messages to provide earlier detection of potential delivery issues.

Aug 13, 2026 · resolved Aug 13

**Description:** Flexera One IT Asset Management – EU – Reconciliation Failures **Timeframe:** August 12, 2026, 5:50 PM PDT to August 12, 2026, 8:29 PM PDT ‌ **Incident Summary** ‌ On Wednesday, August 12, 2026, at 5:50 PM PDT , Flexera identified an issue affecting reconciliation process within the Flexera One IT Asset Management \(ITAM\) EU Production environment. During the impact period, Some reconciliation jobs experienced failures when they were assigned to a specific processing instance that had not completed its required configuration. Initial investigation determined that the issue was isolated to a single server that did not complete its configuration successfully. As a result, the affected server was unable to establish communication with a required dependent service. Reconciliation jobs processed by this server failed, while jobs routed to other correctly configured processing servers continued to complete successfully. Technical teams investigated the issue, identified the configuration discrepancy, completed the required connectivity configuration, and validated successful communication with the dependent service at 8:29 PM PDT. Following remediation, reconciliation processing resumed normally, affected workloads were reprocessed, and continued monitoring confirmed service stability. After monitoring the services to ensure stability , the issue was declared as restored at 10:56 PM PDT. ‌ **Root Cause** ‌ A batch processing server entered service with an incomplete configuration due to an initialization process that did not fully complete. As part of the required deployment sequence, network connectivity configuration must be established before the IT Asset Management processing components become available to process workloads. Because the required connectivity configuration was not completed on the affected server, it was unable to communicate with a dependent reconciliation service. When reconciliation jobs were assigned to this server, processing failed, resulting in reconciliation failures for workloads routed through the misconfigured instance. Contributing Factors * The issue was isolated to a single batch processing server that did not complete its full initialization and configuration sequence successfully. * The server became available to process workloads before all required connectivity configuration steps had been fully validated. * Required service connectivity configuration was not fully established prior to the server entering normal processing operations. * Impact was limited to reconciliation jobs routed through the affected server, while jobs processed by correctly configured servers continued to complete successfully. * Existing deployment validation controls did not detect the incomplete configuration state before the server began processing customer workloads. ‌ **Remediation Actions** ‌ * Initialization Process Rerun: The failed initialization process was rerun successfully on the affected batch processing instance. * Configuration Completion: All required post-installation configuration steps were completed, restoring the instance to the expected configuration. * Connectivity Restoration: Connectivity between the IT Asset Management processing environment and the reconcile service was restored and validated. * Service Validation: Teams confirmed that reconciliation failures had stopped occurring and continued monitoring the environment to verify stable operation. ‌ **Future Preventative Measures** ‌ * Deployment Sequence Improvements - Update deployment procedures to ensure processing services remain unavailable until all initialization and configuration activities have completed successfully. * Post-Deployment Validation Enhancements - Implement additional validation checks to verify that all required configuration steps have completed before services enter production operation. * Deployment Control Review - Review and strengthen deployment controls to ensure service startup sequencing and configuration requirements are consistently enforced across future releases.

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