Current Status
All Systems Operational
Components
Recent Incidents
[05-11-2026] Dashboard experiencing intermittent loading issues
minorMay 11, 2026 · resolved May 11
On May 11 at around 10:21 AM PDT, a scheduled background job combined with high traffic patterns pushed our application database past its capacity, causing a performance bottleneck that made the Envoy Dashboard slow and unresponsive. Our team identified the responsible job and optimized and scaled the database to restore dashboard performance. An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.
Envoy products are experiencing an outage
majorMay 8, 2026 · resolved May 8
On May 7, 2026, at around 5:36 PM PDT, a thermal event at an AWS data center caused a power loss to the hardware in one of the regions where we host our database. AWS continued to report the database as healthy despite it being unavailable, causing our application to repeatedly attempt connections to an unreachable database, which brought the Envoy Dashboard down. Our team restored service by rerouting database traffic to a healthy region. An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.
Issues with Auto Sign-in
criticalMar 12, 2026 · resolved Mar 12
On March 11 at around 11:24 AM PST, an authentication issue caused sign-in events from integrations like WiFi, badge readers, and SSO to be queued instead of processed. Our team resolved the issue and replayed the queued events to ensure all impacted data was recovered. An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.
1.23.2026 | Envoy Visitors - Device Connectivity issues
minorJan 23, 2026 · resolved Jan 28
The issue has been resolved, and printer functionality has been stable with the new update.
[01/27/2026] - Performance Issues with Maps
majorJan 27, 2026 · resolved Jan 27
This incident has been resolved.
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