RefAssured Status Page

Jan 22, 2026 · resolved Jan 23

This incident has been resolved.

Jan 22, 2026 · resolved Jan 22

This incident has been resolved.

Jul 25, 2025 · resolved Jul 25

After monitoring service for the last few hours and confirmation from AWS, this incident has been resolved. Post-Mortem: Authentication Service Disruption January 25, 2025 Incident Summary On January 25, 2025, RefAssured users experienced authentication errors when accessing the platform through Bullhorn. The incident lasted approximately 10 minutes, from 11:30 AM to 11:40 AM PST, affecting users' ability to sign in to the service. Timeline 11:21 AM PST - AWS Cognito (US-EAST-2) begins experiencing increased API error rates 11:25 AM PST - AWS engineering team automatically engaged 11:30 AM PST - RefAssured users begin experiencing authentication issues 11:37 AM PST - AWS implements mitigation action, recovery begins 11:40 AM PST - RefAssured authentication errors resolved 12:08 PM PST - AWS confirms full service recovery across all affected services What Happened Our authentication system relies on Amazon Web Services (AWS) to verify user logins. AWS experienced a technical issue when they deployed a software update to one of their core systems. This update caused problems with their authentication services across multiple regions, which prevented RefAssured users from logging in. AWS quickly identified the problematic update and rolled it back to restore service. While the broader AWS issue took longer to fully resolve, RefAssured users were able to log in normally again within 10 minutes. Impact Duration: 10 minutes of user impact (11:30 AM - 11:40 AM PST) Scope: Users attempting to log into RefAssured via Bullhorn Effect: New logins were blocked; users already logged in were not affected Resolution AWS rolled back their problematic software update, which restored RefAssured's authentication service by 11:40 AM PST. No action was required from RefAssured users. What We're Doing Next 1) Better Monitoring: We're adding extra alerts to detect authentication issues faster 2) Improved Communication: We're reviewing how quickly we communicate during outages 3) Backup Options: We're exploring additional authentication options to reduce reliance on any single provider Prevention While this issue was caused by our service provider and outside our direct control, we're taking steps to make our system more resilient and improve how we respond to similar situations in the future. We sincerely apologize for the inconvenience this caused. If you have questions about this incident, please contact our support team.

Mar 22, 2024 · resolved Mar 22

This incident has been resolved.

Nov 6, 2023 · resolved Nov 6

This incident has been resolved.