Lever Status Page

Apr 23, 2026 · resolved Apr 23

This incident has been resolved. Incident Duration: April 21, 2026, 1:40 PM– April 23, 2026 11:00 AM PT Impact Summary: During this window, customers using Microsoft Office365 were unable to retrieve interviewer availability or schedule interviews. Existing data was not lost, but new scheduling actions failed until service was restored. Cause: An internal encryption key rotation was completed for several services, but a related dependency used by the calendar service was not updated. As a result, the calendar service was unable to read newly issued Microsoft access tokens, causing scheduling requests to fail for Office365-connected accounts. Mitigation: The calendar service was updated to use the correct dependency compatible with the new encryption keys. Once deployed, scheduling functionality was fully restored and verified in production. An RCA will be provided within 7-10 business days if applicable.

Apr 21, 2026 · resolved Apr 22

We want to share an update on a recent automation issue, including what happened, how it was resolved, and the steps we’ve taken to prevent it from happening again. **Date/Time:** April 21, 2026, **1:40 PM – 4:39 PM PDT** **Duration:** **2 hours 59 minutes** ### Customer Impact During this window, customers using Microsoft Office365 were unable to retrieve interviewer availability or schedule interviews. Existing data was not lost, but new scheduling actions failed until service was restored. ### Root Cause An internal encryption key rotation was completed for several services, but a related dependency used by the calendar service was not updated. As a result, the calendar service was unable to read newly issued Microsoft access tokens, causing scheduling requests to fail for Office365-connected accounts. ### Resolution The calendar service was updated to use the correct dependency compatible with the new encryption keys. Once deployed, scheduling functionality was fully restored and verified in production. ### Preventative Actions * Expand automated test coverage to explicitly validate scheduling flows for Microsoft Office365 accounts. * Improve internal validation and service dependency checks during encryption key rotations.

Apr 17, 2026 · resolved Apr 17

This incident has been resolved.

Apr 17, 2026 · resolved Apr 17

This incident has been resolved. Impact Summary: Customers may have had an issue preventing new API keys from being generated in our EU environment (EUDC). Existing or pre-existing API connections in the EU region may also be impacted. Global (non-EU) environments were unaffected An RCA will be provided within 7-10 business days if applicable.

Mar 26, 2026 · resolved Mar 26

At about 3:00pm PST on 3/26/2026 the Lever Support Team triggered a data operation job through an internal admin interface. The data required for this job did not have sufficient database indexes available on the server which caused significant strain on the database servers. The result of this caused site degradation and failed page loads for hire.lever.co between 3:04pm - 3:26pm PST. Impacted users would notice a "500 error" during the affected page loads. Service was restored to all users as of 3:26pm PST. Following this time we continued to optimize the databases for the intended data operation. Full functionality was reached at about 10:00pm PST.