Fourth Status Page

May 28, 2026

We are confident the issue is no longer present and that customers are now able to login successfully. We are continuing to provide an extended period of monitoring to confirm success. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

May 7, 2026 · resolved May 11

This incident has been resolved.

Apr 15, 2026 · resolved Apr 16

This incident has been resolved.

Mar 6, 2026

On March 9, Fourth will implement an update to the Customer Success Portal in alignment with enhanced security requirements. Users will be required to log in before submitting a support ticket. There is no expected impact to service availability or performance. Support continues to operate normally; only the login requirement for submitting a ticket is changing. For more details — including what this means for your experience and how to create or access your portal account — please see our announcement here: Zendesk Security Update: Sign-in Now Required for Support Requests https://help.hotschedules.com/hc/en-us/articles/44077614528909-Zendesk-Security-Update-Sign-in-Now-Required-for-Support-Requests

Dec 19, 2025

We have been made aware of an issue where historical WFM release notes have been unintentionally sent via email to subscribed customers. This was caused by a technical issue during a bulk update within our help center tooling. The process has now been force-stopped, and we are working to fully mitigate any remaining notifications that may still be in transit due to email delivery latency. We sincerely apologise for the inconvenience this may have caused and appreciate your patience while this is resolved. No action is required from customers. You can remain subscribed to release notes and will continue to receive them as normal going forward.