Is Exact System down right now?
Yes — Exact System is reporting a minor incident as of Aug 28, 1:47 AM UTC.
Current Status
Partially Degraded Service
Components
Recent Incidents
Exact Horeko - Email notifications not working after request (NL/BE)
minorJul 14, 2026 · resolved Aug 26
The issue has been resolved. E-mail notifications are now being sent as expected again. Our apologies for the inconvenience.
Exact Online - New SSO users can't be created (Global)
minorAug 26, 2026
When creating a new SSO user you will get a message that the user already exists in One Exact Identity and this user will be connected to the existing user. This is incorrect. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Exact Online Fiscaal - Incorrect percentage 'Premie AOW' when enabling 'In het buitenland verzekerd voor de sociale zekerheid' (NL)
minorAug 25, 2026
You may experience that the percentage for the 'Premie AOW' is set incorrectly to 6.444 (thousand). This occurs at least for returns of type IB (P), IB (W) and IB (C) for the years 2025 and 2024. This specific scenario seems to occur when you have answered the question 'Was uw cliënt in 2024 in Nederland verzekerd voor de AOW en de Anw?' with 'Ja' in the 'Bijzondere situaties' and answered 'Was uw cliënt in 2024 in Nederland verzekerd voor de Wlz en de Zorgverzekeringswet?' with 'Nee'. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Exact Multivers - Password result mails are not received (NL)
minorAug 25, 2026 · resolved Aug 25
The issue has been resolved. Our apologies for the inconvenience.
Exact HR & Salaris Gemak / Exact Venice / Exact Multivers / Exact Cloud Services - SMS-authentication disabled as two factor authentication method.
minorAug 25, 2026
Starting August 28, Microsoft will no longer support SMS-based authentication. Users using this authentication method will be shown a migration wizard when they sign-in on or after the 28th of August. To keep a secure two-factor authentication sign-in, users will have to use an Authenticator-app and set an email address used for password resets.
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Exact System status — frequently asked questions
Is Exact System down right now?
Yes — Exact System is reporting a minor incident as of Aug 28, 1:47 AM UTC.
What is Exact System's current status?
Exact System: Partially Degraded Service. Alert24 checks Exact System's status page continuously and can notify you the moment it changes.
How do I get alerted when Exact System goes down?
Alert24 monitors Exact System and 3,700+ other cloud and SaaS providers. When an outage is detected it updates your status page automatically and pages your on-call team — no manual checks. Start free at alert24.net.
