Anaplan Status Page

Sep 10, 2026 · resolved Sep 10

We have confirmed that the issue is now resolved. We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue. We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.

Sep 7, 2026 · resolved Sep 7

We have confirmed that the issue is now resolved. We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue. We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.

Sep 3, 2026 · resolved Sep 3

**Introduction** On September 3, 2026, from 14:51 UTC to 16:17 UTC, the in1: Cloud - India region was unavailable. During this period, customers were unable to access or navigate around the platform.  **Root cause**  On September 3, 2026, during a planned renewal of security certificates for our services in the India region, an incomplete certificate bundle was applied. This caused authentication and validation services to be unable to verify the secure connection, which resulted in the platform being inaccessible.  **Recovery**  Our engineering team identified the issue and took immediate action. We reverted the custom configuration to the platform's managed secure certificate service, which successfully restored connection validation. By 16:17 UTC, the issue was fully resolved.  **Corrective and preventative actions**  We are implementing the following actions to prevent recurrence:  * We are conducting a thorough audit of all security certificates across our environments to optimize and standardize our configuration management.  * We are transitioning to managed certificate services to minimize manual configuration requirements.  * We are implementing automated full-chain validation checks for all future security certificate updates to ensure complete integrity prior to deployment.    We apologize for any impact this issue may have had on your business operations. We are continuously strengthening our systems and procedures to ensure we avoid future disruptions to your business and users.  If you have further questions or concerns, please visit our [Support website](https://www.google.com/url?q=https%3A%2F%2Fsupport.anaplan.com%2F). We appreciate your patience during this incident and value the trust you place in Anaplan.

Sep 1, 2026 · resolved Sep 1

On 1 September 2026, between 08:00 UTC and 12:20 UTC, customers in our us1: Data Center - US East, us2: Data Center - US West, eu1: Data Center - Netherlands, eu2: Data Center - Germany, eu4: Cloud - Europe, us5: Cloud - US East, us7: Cloud - US, and ap1: Cloud - Japan regions may have experienced delayed CloudWorks™ integrations and intermittent API errors.   **Root cause**  An update to our API service, designed to increase internal processing capacity, caused unusual behavior under production load. As a result of this behavior, service resource usage increased unexpectedly to its limit. This throttled request processing and led to network resolution timeouts between internal services. Consequently, integration processes and API requests were intermittently unable to connect to internal back-end components. Additionally, although reverting the update resolved the primary resource issues, doing so removed a fix for startup initialization delays. This caused temporary connection difficulties for some API requests during the recovery period.  **Recovery**  Our engineering team immediately initiated our incident response procedures to isolate the source of the delays and restore service. We reverted the API change, restarted internal network resolution services to clear the timeouts, and scaled up integration service capacities across the affected regions. To address the startup initialization delays re-introduced by the rollback, we managed the initialization load and implemented a fix-forward approach by separating the startup delay fix from the original update and successfully redeploying it. By 12:20 UTC, integration processing and API services had stabilized, and by 17:24 UTC, the issue was fully resolved.  **Corrective and preventative actions**  We are implementing the following actions to prevent recurrence:  * We are redeveloping our API processing code to resolve the underlying resource bottlenecks that led to this incident, ensuring we can safely optimize platform capacity under high load.  * We are enhancing our system startup configuration and health check parameters to prevent initialization delays from causing service interruptions.  * We are strengthening our network monitoring and observability metrics to provide deeper visibility into internal name resolution and network performance.  We apologize for any impact this issue may have had on your business operations.` `We are continuously strengthening our systems and procedures to ensure we avoid future disruptions to your business and users.  If you have further questions or concerns, please visit our [Support](https://support.anaplan.com/) website. We appreciate your patience during this incident and value the trust you place in Anaplan.

Sep 1, 2026 · resolved Sep 1

On 1 September 2026, between 08:00 UTC and 12:20 UTC, customers in our us1: Data Center - US East, us2: Data Center - US West, eu1: Data Center - Netherlands, eu2: Data Center - Germany, eu4: Cloud - Europe, us5: Cloud - US East, us7: Cloud - US, and ap1: Cloud - Japan regions may have experienced delayed CloudWorks™ integrations and intermittent API errors.   **Root cause**  An update to our API service, designed to increase internal processing capacity, caused unusual behavior under production load. As a result of this behavior, service resource usage increased unexpectedly to its limit. This throttled request processing and led to network resolution timeouts between internal services. Consequently, integration processes and API requests were intermittently unable to connect to internal back-end components. Additionally, although reverting the update resolved the primary resource issues, doing so removed a fix for startup initialization delays. This caused temporary connection difficulties for some API requests during the recovery period.  **Recovery**  Our engineering team immediately initiated our incident response procedures to isolate the source of the delays and restore service. We reverted the API change, restarted internal network resolution services to clear the timeouts, and scaled up integration service capacities across the affected regions. To address the startup initialization delays re-introduced by the rollback, we managed the initialization load and implemented a fix-forward approach by separating the startup delay fix from the original update and successfully redeploying it. By 12:20 UTC, integration processing and API services had stabilized, and by 17:24 UTC, the issue was fully resolved.  **Corrective and preventative actions**  We are implementing the following actions to prevent recurrence:  * We are redeveloping our API processing code to resolve the underlying resource bottlenecks that led to this incident, ensuring we can safely optimize platform capacity under high load.  * We are enhancing our system startup configuration and health check parameters to prevent initialization delays from causing service interruptions.  * We are strengthening our network monitoring and observability metrics to provide deeper visibility into internal name resolution and network performance.  We apologize for any impact this issue may have had on your business operations.` `We are continuously strengthening our systems and procedures to ensure we avoid future disruptions to your business and users.  If you have further questions or concerns, please visit our [Support](https://support.anaplan.com/) website. We appreciate your patience during this incident and value the trust you place in Anaplan.

Is Anaplan down right now?

No — Anaplan is up. All systems operational as of Sep 12, 8:29 AM UTC.

What is Anaplan's current status?

Anaplan: All Systems Operational. Alert24 checks Anaplan's status page continuously and can notify you the moment it changes.

How do I get alerted when Anaplan goes down?

Alert24 monitors Anaplan and 3,700+ other cloud and SaaS providers. When an outage is detected it updates your status page automatically and pages your on-call team — no manual checks. Start free at alert24.net.