Anaplan Status Page

Oct 7, 2026 · resolved Oct 7

We have confirmed that the issue is now resolved. We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue. We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.

Sep 17, 2026 · resolved Sep 17

On 17 September 2026, at 11:13 UTC, customers in our eu3: Cloud - Europe region experienced delays and difficulties accessing scheduled CloudWorks™ integrations. While the CloudWorks™ user interface remained accessible for viewing, scheduled and manual integrations were temporarily unavailable.  **Root cause**  A temporary network disruption within the underlying cloud infrastructure interrupted communication between internal servers that support the scheduling mechanism. This network fluctuation caused the internal scheduling system to enter an automated safe mode to prevent any data inconsistency. In this state, the scheduling service disconnected and was unable to process and execute scheduled integrations.  **Recovery**  Our engineering team identified the issue and took immediate action. We executed standard recovery protocols to restore connectivity between the scheduling servers and restarted the CloudWorks™ service components. Following the successful restart, the team verified that scheduled integrations resumed normal operations and were completing successfully. By 11:29 UTC, the issue was fully resolved.  **Corrective and preventative actions**  We are implementing the following actions to prevent recurrence:  * We are implementing optimizations to our automated infrastructure maintenance and server rebuilding processes to prevent scheduled operations from being disrupted during system updates.  * We are progressing with our strategic initiative to migrate our scheduling platform to a highly resilient infrastructure with automated self-healing capabilities.  We apologize for any impact this issue may have had on your business operations. We are continuously strengthening our systems and procedures to ensure we avoid future disruptions to your business and users.  If you have further questions or concerns, please visit our [Support](https://support.anaplan.com/) website. We appreciate your patience during this incident and value the trust you place in Anaplan.

Sep 16, 2026 · resolved Sep 16

On 16 September 2026, at 12:07 UTC, customers in our us5: Cloud - US East region experienced delays in completing CloudWorks™ integration runs.  **Root cause**  During a scheduled maintenance window on our underlying messaging infrastructure, active connections to the CloudWorks™ service were temporarily suspended. Due to a connection handling limitation, the service didn’t automatically recover once the maintenance was complete. This left the processing components in an unresponsive state, which prevented integration runs from completing and resulted in elevated resource consumption.  **Recovery**  Our engineering team identified the issue and took immediate action. We restarted and scaled the scheduling and processing components, which immediately restored normal schedule completions. By 12:36 UTC, the issue was fully resolved.  **Corrective and preventative actions**  We are implementing the following actions to prevent recurrence:  * We are improving our connection-handling mechanisms to ensure that processing services can automatically and gracefully reconnect to messaging infrastructure during any maintenance events.  * We are assessing automated recovery mechanisms to proactively detect and resolve scheduling pauses without manual intervention.  We apologize for any impact this issue may have had on your business operations.  We are continuously strengthening our systems and procedures to ensure we avoid future disruptions to your business and users.  If you have further questions or concerns, please visit our Support website. We appreciate your patience during this incident and value the trust you place in Anaplan.

Sep 10, 2026 · resolved Sep 10

On September 10, 2026, at 16:56 UTC, customers in our us7: Cloud - US region may have experienced delays when attempting to load new workspaces. Existing active workspace sessions were unaffected.  **Root cause**  A recent configuration update to our internal workspace resource allocation service reduced the response time limit for requests to the backend infrastructure. Under certain conditions, transient infrastructure delays within the region exceeded this limit, causing the service to restart repeatedly. This stopped the system from establishing new workspace connections and delayed model loading.  **Recovery**  Our engineering team identified the issue and took immediate action. We implemented an emergency configuration change to disable the response time limit, allowing the workspace resource allocation service to stabilize. Once applied, the system successfully processed the backlog of connection requests, and service was restored to normal. By 18:02 UTC, the issue was fully resolved.  **Corrective and preventative actions**  We are implementing the following actions to prevent recurrence:  * We are reviewing and adjusting the response limits for our workspace resource allocation service to establish a safer, more resilient configuration that accommodates transient infrastructure delays.  * We are enhancing our synthetic monitoring test scope coverage for the connection and loading processes of new workspaces to improve early detection of workspace allocation issues.  We apologize for the impact this issue may have had on your business operations. We are continuously strengthening our systems and procedures to avoid disruptions to your business and users. If you have questions or concerns, please contact our [Support](https://support.anaplan.com/) team.

Sep 7, 2026 · resolved Sep 7

On September 7, 2026, at 13:00 UTC, customers experienced an inability to access the Anaplan platform. Customers encountered redirect loops and blank pages when attempting to access the user interface, and integrations were degraded.  **Root cause**  A back-end system update to our authentication system inadvertently redirected token validation to an incorrect endpoint. The problem wasn’t found before the release because the endpoint was available in the testing environments, so validation worked as expected. The failure appeared in production, where the endpoint was unavailable. As a result, the system couldn’t retrieve the keys needed to verify customer session tokens and couldn’t authenticate customer requests.  **Recovery**  Our engineering team identified the issue and took immediate action. Upon detecting authentication errors following the release, we immediately triggered a rollback of the authentication system to the previous version. This restored the correct token validation endpoint, and authentication errors were returned to normal levels. Session token validation was restored, and customers regained access to the platform. By 13:35 UTC, the issue was fully resolved.  **Corrective and preventative actions**  We are implementing the following actions to prevent recurrence:  * We are correcting the authentication system configuration so that token validation uses the correct endpoint. This prevents session token validation from being redirected to an incorrect endpoint by a system update.  * We are adding validation checks to our deployment process to confirm that update dependencies are active in the production environment before release. This prevents updates from being deployed that rely on configurations not available in production.  We apologize for the impact this issue has had on your operations. We are committed to the improvements outlined above to prevent similar disruptions. If you have questions or concerns, please contact our Support team.

Is Anaplan down right now?

No — Anaplan is up. All systems operational as of Oct 12, 4:56 AM UTC.

What is Anaplan's current status?

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