Current Status

All Systems Operational

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Components

Website

Operational

Developer API

Operational

Recent Incidents

API unavailable due to AWS service provider incident

critical

Oct 20, 2025 · resolved Oct 20

The Zamzar API was not able to process new conversions for approximately 90 minutes due to an issue with our service provider (Amazon Web Services), as widely reported in the press. During this time the API returned an HTTP 503 "Service Unavailable" error and was not able to accept new conversion jobs or allow logins to the API user dashboard. The issue was resolved 90 minutes after it started, with new conversions then possible. For more information on the AWS outage please see https://health.aws.amazon.com/health/status?eventID=arn:aws:health:us-east-1::event/MULTIPLE_SERVICES/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE_BA540_514A652BE1A

Delays completing some API jobs

minor

Oct 8, 2025 · resolved Oct 8

No further issues have been detected, and the API is operating as normal - this incident has been resolved.

Zamzar website not currently processing conversions

critical

Feb 2, 2025 · resolved Feb 2

This incident has been resolved - all conversions should now be possible again, thanks for your patience whilst we worked to resolve this.

Seeing some performance issues with www.zamzar.com

minor

Jan 23, 2025 · resolved Jan 23

This incident has now been resolved.

Investigating issue with web traffic to www.zamzar.com

major

Jan 23, 2024 · resolved Jan 23

We are happy that this incident is now resolved. Sorry for any inconvenience caused.

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