FormAssembly Status Page

Oct 6, 2026 · resolved Oct 6

We have reauthorized the Salesforce connections that were disconnected between 00:31 and 05:25 UTC on October 3 (8:31 PM to 1:25 AM ET). The exception is connections that customers had already reconnected themselves. What this means for you: - No action is needed to restore your Salesforce authorization. Connectors and dynamic picklists that depend on it should be working again. - Form responses submitted while your connector was failing were saved in FormAssembly and were not lost. If you haven't already, reprocess them from the connector log. - If you reauthorized on your own after October 3 and your connectors are working, no further action is needed. Current status - We are monitoring all affected accounts to confirm the reauthorizations worked. If we detect an authorization that is still failing, we will contact you directly. - We are still establishing the root cause. We will share more once our analysis is complete. If you still see "Error connecting to Salesforce" or "Authorization is no longer valid," please contact FormAssembly Support. If you reauthorize manually, do it once per Salesforce user from Preferences > External Authorizations, not form by form. Salesforce allows five active authorizations per user per app, and reconnecting form by form can exhaust that limit.

Sep 30, 2026 · resolved Sep 30

This incident has been resolved.

Sep 23, 2026 · resolved Sep 23

Timeline: September 23, 2026, ~16:00 UTC — A change to our Salesforce connector introduced an issue causing some form submissions to intermittently fail to connect to Salesforce, showing a generic connection error. The number of affected accounts grew over the following two weeks. October 7, 2026 — The underlying change was identified and reverted as part of a scheduled release, deployed in stages across all production regions with no issues observed. Salesforce connector submissions are now completing normally. Resolution: The faulty change has been fully rolled back. Customer guidance: If you saw “Connection - Error connecting to Salesforce” on a form: Go to Preferences > External Authorizations and check the status of your Salesforce authorization. If the authorization shows as Valid, you do not need to reauthorize. Reprocess the affected responses instead. If the authorization shows as invalid or expired, reauthorize it once from the External Authorizations page. Don’t reauthorize from inside individual connectors. Salesforce limits the number of active authorizations per user. Responses submitted while the connector was failing were saved in FormAssembly and were not lost. To resend individual responses, see Resend a response through a connector. If you’re on a plan with bulk reprocessing, you can resend many responses at once. See Reprocessing responses in bulk.

Sep 16, 2026 · resolved Sep 17

This incident has been resolved.

Sep 16, 2026 · resolved Sep 16

Salesforce has declared this incident resolved. Salesforce Prefill Connector and Submit Connector functionality has returned to normal, and FormAssembly continues to operate normally. If you have responses or workflow steps that failed during the disruption, you'll need to reprocess or replay them for that data to reach Salesforce: Reprocess form responses: https://help.formassembly.com/help/responses#reprocess-a-response Replay workflow connector steps: https://help.formassembly.com/help/replay#replaying-a-connector-step Please review affected responses before reprocessing in bulk — see our earlier updates for details on potential incomplete data and duplicate records. Salesforce's incident page: https://status.salesforce.com/incidents/20004433 Update: If you're still experiencing Salesforce Connector, Prefill Connector, or dynamic picklist errors following this disruption, we've identified a related issue with Salesforce authorizations. Please see our new incident for details and next steps: https://status.formassembly.com/incidents/mmd81rfq65zq

Is FormAssembly down right now?

Yes — FormAssembly is reporting a all systems operational as of Oct 12, 10:49 AM UTC.

What is FormAssembly's current status?

FormAssembly: Service Under Maintenance. Alert24 checks FormAssembly's status page continuously and can notify you the moment it changes.

How do I get alerted when FormAssembly goes down?

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