Current Status
Service Under Maintenance
Components
Recent Incidents
Email Notification Delivery Issue
noneMay 21, 2026 · resolved May 21
Earlier today, one of our sending IPs was listed on a third-party blocklist, causing some outbound email notifications to be blocked or delayed by recipient mail servers. The IP has since been delisted, and email delivery has returned to normal. We apologize for the disruption.
Loss of Salesforce Connector on small subset of accounts
noneMay 20, 2026 · resolved May 20
**Update:** We previously marked this incident as resolved, but we have since identified additional accounts that may be affected. Our team is actively investigating and working to restore access. We apologize for the confusion and will continue to provide updates here as we learn more. As a reminder, responses received during the downtime may need to be reprocessed for the connector run to complete. Please check your response log to confirm.
Form Loading Issues
noneApr 17, 2026 · resolved Apr 17
Earlier this morning, some accounts hosted on our Sydney servers experienced errors when loading forms, including “There was a problem on our end trying to load forms” and “An unknown error occurred.” The issue has been resolved, and services have returned to normal. We will continue to monitor.
Email Notifications
minorApr 7, 2026 · resolved Apr 8
The issue affecting email notification delivery has been resolved. A temporary third-party blocklist listing was identified and removed. Email notifications are now functioning normally. If you continue to experience issues, please contact support.
Inaccessible Form Lists – Frankfurt Region
minorMar 26, 2026 · resolved Mar 26
This incident has been resolved.
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