Exalate Status Page

May 4, 2026 · resolved May 4

The system has been under close observation and it has been stable. We will provide a post-mortem to the incident in due course.

Apr 15, 2026 · resolved Apr 15

The application has been running smoothly without any issues and we do not see any anomalies. A post-mortem will be provided in due course.

Apr 6, 2026 · resolved Apr 6

This incident has been resolved.

Apr 2, 2026 · resolved Apr 2

This incident has been resolved.

Mar 16, 2026 · resolved Mar 16

**Incident:** Exalate Application Unavailability — March 16, 2026 **Duration:** 16:13 CET – 17:09 CET \(approximately 56 minutes\) **Impact:** The Exalate UI was inaccessible during this window. Issue synchronisation was not affected — integrations continued to run normally throughout. No data was lost. **Summary:** On March 16, 2026, the Exalate application became unavailable following a production infrastructure configuration change. A resource allocation adjustment applied to a critical authentication component proved insufficient under production load, causing repeated service interruptions. **Timeline:** * 16:13 CET — Issue reported, investigation initiated * 16:56 CET — Root cause identified, remediation initiated * 17:09 CET — Fix deployed, service restored * 18:13 CET — Full stability confirmed **Root Cause:** A resource limit adjustment deployed without cross-team review under-provisioned a critical authentication component. Under production load, the platform repeatedly terminated the component, rendering the application inaccessible. **Resolution:** Resource limits were corrected, restoring service. A further optimisation was applied during a subsequent scheduled maintenance window following joint engineering review. **Preventive Measures:** * All production infrastructure configuration changes now require joint sign-off from infrastructure and engineering leads before deployment * Resource and capacity parameters validated against production load baselines prior to deployment