Device Magic Status Page

Apr 28, 2026 · resolved Apr 28

This incident has been resolved.

Apr 13, 2026 · resolved Apr 13

The issue affecting our Support email at [email protected] has been resolved and email communication is now fully operational. You can once again reach our Support team via email or continue using live chat by logging into the Device Magic Management Console and selecting the chat icon in the bottom-right corner of your screen. Thank you for your patience while we addressed this issue!

Nov 12, 2025 · resolved Nov 12

Our monitoring confirms that the Form Editor/Builder/Designer and form syncing are now functioning normally, and the issue has been fully resolved. All systems are operating as expected, and no further impact has been observed. Thank you for your patience and understanding throughout this incident. - The Device Magic Team

Aug 4, 2025 · resolved Aug 11

The service outage that affected the Device Magic platform early last week has been fully resolved. We can confirm that the fix has been propagated to all users. Full access to the Management Console, Dispatches and Forms has been restored across the platform. If you continue to experience any issues, please contact Device Magic Support at [email protected] for further assistance. Thank you for your patience and understanding.

Aug 4, 2025 · resolved Aug 4

We want to update you regarding the significant service outage that affected the Device Magic platform last night and this morning. We are pleased to report that as of 8am (EDT) today, all impacted services have been fully restored. Our DevOps and Engineering teams were alerted as soon as the issue began and worked diligently and with the highest priority to restore all services as quickly as possible. Impacted Services included: - Management Console was inaccessible - The Forms app was unable to connect to our servers - Forms were unable to download resources - Form submissions could not be uploaded - Devices could not sign in or out of organizations We recognize how disruptive this was for your operations and we sincerely apologize for the inconvenience it caused. Restoring normal service was our absolute priority and we are grateful for your patience as our team worked to resolve the issue. If you are still experiencing issues on the website, please try clearing your browser cache and cookies, as this may resolve any lingering problems. Thank you for your understanding and continued support.