Current Status
All Systems Operational
Components
Recent Incidents
Degraded Application Performance
minorMay 8, 2026 · resolved May 8
This incident has been resolved.
Degraded Application Performance
noneMay 7, 2026 · resolved May 7
From May 7, 2026 14:00 - 16:00 UTC, some customers may have experienced Salesforce authentication issues, including failures refreshing OAuth tokens and intermittent authentication errors when creating or re-authenticating Salesforce connections. This incident has now been resolved and all our systems are operational. A small number of customers may still need to manually re-authenticate their Salesforce connections if workflows continue experiencing authentication failures. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected]. Thank you for your patience and understanding.
Degradation in Service Causing Webhook Requests to Timeout
noneApr 28, 2026 · resolved Apr 28
There was a degradation in service that caused a small number of requests to Tray webhook workflow endpoints to timeout or return a 504 status. Workflows in the Tray platform will complete successfully even though responses to the client were never sent in a minority of cases. Our engineering teams have identified the issue and resolved the root cause and we will continue to monitor performance of the webhook workflows and ensure their reliability. If you have any questions, feel free to reach out to [email protected]
Degraded Application Performance
noneFeb 20, 2026 · resolved Feb 20
From February 20, 2026 17:41 - 18:30 UTC, US Instance customers may have experienced delays and retries in executions and authentication flows. This incident has now been resolved and all our systems are operational. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected]. Thank you for your patience and understanding.
Office 365 Authentication Issue
majorJan 15, 2026 · resolved Jan 15
This incident has been resolved and all our systems are operational. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected]. Thank you for your patience and understanding.
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