Is Tray.ai down right now?
No — Tray.ai is up. All systems operational as of Jul 13, 11:48 PM UTC.
Current Status
All Systems Operational
Components
Recent Incidents
Degraded Application Performance
minorJul 13, 2026 · resolved Jul 13
On July 13, 2026, from 15:20 to 19:36 UTC, Gmail authentications within the US region may have encountered token refresh retries that eventually succeeded. The impact was isolated to two customers and we have reached out to those customers. If you did not receive a message related to this incident, your organization should not have been affected. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected]. Thank you for your patience and understanding.
Scheduled Trigger Degraded Performance
majorJul 2, 2026 · resolved Jul 2
This incident has now been resolved and all our systems are operational. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected]. Thank you for your patience and understanding.
Degraded Application Performance - Project Versions
minorJun 18, 2026 · resolved Jun 18
This incident has been resolved.
Degraded Application Performance - Salesforce Connector
minorJun 6, 2026 · resolved Jun 6
On 6 June 2026, some customers experienced Salesforce authentication failures, causing workflow disruptions. This was due to a 30-day refresh token TTL introduced on 7 May 2026 to meet new Salesforce security requirements. Access tokens used continuously for over 30 days had their refresh tokens expire, rendering them unusable. The issue has been resolved. Affected customers were required to re-authenticate their Salesforce connection to restore functionality. We are implementing a proactive background refresh process for Salesforce authentications to ensure tokens are refreshed before the 30-day expiry, regardless of access token usage. We apologize for any inconvenience this incident may have caused. If you have any questions or need additional details, please feel free to reach out to [email protected].
Degraded Application Performance Creating Data Tables and Vector Tables
minorJun 3, 2026 · resolved Jun 3
There was a span of about 10 to 15 minutes where customers may have experienced slowness or failures when creating or importing Data Tables or Vector Tables in Tray. Our engineering team has identified the root cause, resolved the incident and have restored performance of the affected services. For any users who may have experienced this degradation in performance, you may have to retry creating or importing the affected Data Table or Vector Table. If you have any questions or concerns, please reach out to to [email protected]. Thank you for your patience and understanding.
Get alerted when Tray.ai goes down
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Tray.ai status — frequently asked questions
Is Tray.ai down right now?
No — Tray.ai is up. All systems operational as of Jul 13, 11:48 PM UTC.
What is Tray.ai's current status?
Tray.ai: All Systems Operational. Alert24 checks Tray.ai's status page continuously and can notify you the moment it changes.
How do I get alerted when Tray.ai goes down?
Alert24 monitors Tray.ai and 3,700+ other cloud and SaaS providers. When an outage is detected it updates your status page automatically and pages your on-call team — no manual checks. Start free at alert24.net.
