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Thomson Reuters Tax and Accounting Professionals Status Page

Accounting & Finance SaaS · monitored by Alert24

All Systems Operational

Components

TaxCaddy Dashboard
Operational
GoSystem Tax Integration
Operational
Core - Tax, Audit & Accounting
Operational
Audit Intelligence Analyze
Operational
TaxCaddy Email Notifications
Operational
GoFileRoom Integration
Operational
Ready to Advise
Operational
Audit Intelligence Test
Operational
Checkpoint Research
Operational
TaxCaddy Taxpayer iOS App
Operational
CCH Axcess Tax Integration
Operational
Ready to Review
Operational
TaxCaddy Taxpayer Android App
Operational
Lacerte Tax Integration
Operational
Confirmation.com
Operational
TaxCaddy Taxpayer Browser-based Portal
Operational
UltraTax Integration
Operational
CS Connect/Electronic Filing
Operational
Twilio (Two-Factor Authentication)
Operational
Customer Support
Operational

Recent Incidents

Increased Latency / Degraded Performance

minor

May 27, 2026 · resolved May 27

Performance Restored to Normal The latency and performance degradation affecting our platform has been fully resolved. Our third-party service provider has confirmed that their incident has been mitigated and all systems are now operating normally.  We have verified that performance on our end has returned to expected levels. If you continue to experience any issues, please don't hesitate to reach out to our support team.

CS Connect (Electronic Filing) - US - Service Disruption

critical

Apr 27, 2026 · resolved Apr 28

Our metrics and internal testing continue to indicate the ability to access CS Connect remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.

Issue in Conversations

minor

Mar 12, 2026 · resolved Mar 13

CoCounsel Development teams have confirmed the resolution regarding the issue in Conversations. Thank you again for your patience.

CoCounsel Completing Conversations

minor

Dec 4, 2025 · resolved Dec 4

This incident has been resolved.

Multiple services - intermittent issues

major

Oct 20, 2025 · resolved Oct 21

Our metrics and internal testing continue to indicate all applications remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.

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