Current Status
All Systems Operational
Components
Recent Incidents
Data Latency Delay
minorMay 7, 2026 · resolved May 7
On May 7, 2026, a data pipeline component responsible for replicating production data to the warehouse entered a silent failure state due to an internal schema inconsistency. This caused data replication to stall for over 4 hours, resulting in missing or delayed data for affected clients. The issue was not caught by automated alerting because the pipeline continued to report a healthy status despite being inactive. Once identified, the problem was resolved by removing the affected table from the pipeline configuration, restoring normal data flow. We are in the process of updating our alerting to report this kind of issue going forward.
Data Reconciliation
minorApr 14, 2026 · resolved Apr 15
### **Incident Summary** On the afternoon of **April 13**, a technical capacity limit in our data pipeline caused a temporary halt in data updates. This resulted in a delay of real-time data replication to customer databases. ### **Resolution & Recovery** * **System Fix:** Our engineering team identified the bottleneck and upgraded our database infrastructure to prevent this limit from being reached again. * **Data Restoration:** We performed a comprehensive data reconciliation over the following 48 hours to ensure all missing records were recovered and accurately synced. * **Current Status:** All services are fully restored, and all backfilled data has been verified for accuracy. * **Enhanced Monitoring:** We are taking measures to improve our alerting and response process **Note:** You may have experienced replication delay and data inconsistencies during this window, but no data was lost. We appreciate your patience while we worked to resolve this. If you notice any remaining discrepancies in your specific reports, please reach out to our support team.
Data Replication Delay
minorApr 13, 2026 · resolved Apr 14
This incident has been resolved.
Sendgrid Email Deferment Impacting Some Microsoft Office Users
minorFeb 25, 2026 · resolved Feb 26
Sendgrid has resolved the issue that is causing delayed email deliveries to some recipients with Microsoft associated inboxes, and pending emails have been delivered. Please contact Snapsheet Support with any further questions or concerns.
Search Indexing Delay
minorFeb 23, 2026 · resolved Feb 24
We have resolved the delay in search indexing and confirmed searches are performing normally.
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