Current Status

All Systems Operational

View Canopy status page ↗

Components

Client Portal

Operational

Practitioner Mobile Application

Operational

Canopy Chat Support - Web

Operational

Client Portal Mobile Application

Operational

Canopy Practitioner Application

Operational

Recent Incidents

Issues with Automation

minor

Feb 13, 2023 · resolved Feb 13

Automation rules should be functioning and running as normal. Thank you for your patience.

System Slowness/unresponsiveness

none

Feb 7, 2023 · resolved Feb 7

This morning, the practitioner and client applications experienced slowness or lag causing some users the inability to log in and load or view files. We resolved this issue.

Delay in email services due to third-party delivery service outage.

minor

Dec 16, 2022 · resolved Dec 17

Our third party provider has fully recovered. All systems are functional. You should see MFA codes via email arrive as usual now.

MFA Codes are coming in after 10 minute expiration.

minor

Dec 16, 2022 · resolved Dec 16

This incident has been resolved.

AWS Configuration Change Caused Outage

none

Dec 12, 2022 · resolved Dec 12

An unexpected AWS configuration caused an unexpected outage. We resolved this in a few minutes.

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