TrekkSoft Status Page

May 11, 2026 · resolved May 11

**Overview:** Yesterday, between 17:02 and 17:43 CEST, TrekkSoft services \(including API, Backoffice, POS Desk, TrekkSoft Mobile App \(mPOS\), TrekkSoft Website Builder\) experienced a period of downtime. Our message queuing service \(CloudAMQP\) became unresponsive due to being overwhelmed by a volume of traffic that exceeded its capacity. **Timeline:** * 17:02 CEST: Start of outage. * 17:25 CEST: Engineering initiated an infrastructure upgrade. * 17:43 CEST: All services were fully restored and stabilized. **Next Steps & Prevention:** Infrastructure Scaling: We have permanently moved to a higher-tier service plan to provide a larger buffer for traffic spikes. We apologize for the interruption and appreciate your patience as we worked to restore service.

Feb 19, 2026 · resolved Feb 19

**Incident Date: Feb 19, 2025** Incident Duration: Approx 2 hours Affected services: TrekkSoft API, TrekkSoft backoffice, POS Desk, TrekkSoft Mobile Applications \(mPOS\), TrekkSoft Website Builder ‌ **Incident Description:** On Feb 19th at around 06:30 AM CET, our system detected a cyber attack that degraded the system's performance. **Impact:** The incident degraded the functionality of most of our services, making it difficult for users to create new bookings or use the API as the database was too busy answering the bot’s fake requests \(the cyber attack\). The degraded performance lasted approximately 2 hours, with full service restored by 08:30 AM CET. **Resolution:** Once we identified the source of the attack, we blocked it to stop the issue. **Preventive Measures and Recommendations:** We remain deeply committed to the long-term strengthening of our security posture, with active work currently ongoing to sharpen our detection triggers and accelerate our response capabilities for any future incidents.

Nov 12, 2025 · resolved Nov 12

Saferpay has confirmed that the incident is resolved. At the current time we do not have further information about the cause of the incident. Start of disruption: Wednesday, November 12, 2025, 19:07 CET End of disruption: Wednesday, November 12, 2025, 21:40 CET We apologize for any inconvenience this has caused you.

Oct 20, 2025 · resolved Oct 21

We are pleased to confirm that the Amazon Web Services (AWS) service disruptions have been fully resolved. All TrekkSoft and ExperienceBank services remained stable throughout the event. Thank you for your patience.

Oct 14, 2025 · resolved Oct 14

The scheduled maintenance has been completed. All functionalities are operational. Thank you again for your continued patience and understanding.