Current Status

All Systems Operational

View Stayntouch status page ↗

Components

Stayntouch PMS

Operational

Stayntouch Guest Mobility

Operational

Stayntouch Guest Kiosk

Operational

Imports

Operational

Reports

Operational

Connect APIs

Operational

Interfaces

Operational

Guest Email Notifications

Operational

Recent Incidents

[RESOLVED] Login Failure on pms.us.stayntouch.com

none

Jun 5, 2024 · resolved Jun 5

We had a brief period this morning from 7:06 AM EDT to 7:42 AM EDT, which resulted in customers on pms.us.stayntouch.com not being able to log into the PMS. This was a result of an issue with one of our back-end systems. We apologize for the inconvenience.

StayNTouch Cloud PMS Outage

none

Aug 12, 2021 · resolved Aug 12

This incident has been resolved.

Rover Degradation on October 1, 2020 from 11:10am to 12:40pm EDT

none

Oct 1, 2020 · resolved Oct 1

On October 1 at 11:10am EDT, some users across our multiple instances reported that they were unable to log in to the Rover web application, while others were in the system. Our team identified that the issue was related to an incompatible encryption component in our infrastructure. The fix was deployed and confirmed as fixed at 12:40pm EDT. Other services were unaffected.

Performance degradation and intermittent access issue

major

Dec 7, 2019 · resolved Dec 11

This incident has been resolved.

Performance degradation - integration including reservations

minor

Aug 15, 2019 · resolved Aug 15

This incident has been resolved.

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