Current Status
All Systems Operational
Components
Recent Incidents
Inbound call failures in India region
noneMay 12, 2026 · resolved May 12
Dear Valued Customer, We recently experienced intermittent Inbound Call failures in India region. Our engineering and operations teams promptly investigated and resolved the issue. The root cause was identified, and corrective actions have been implemented to prevent recurrence. Incident Start Time: 12th May 2026 10:50 UTC Incident End Time: 12th May 2026 11:20 UTC If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us
PHLO: Inbound call failures — sub-account numbers on main account PHLO apps
noneApr 8, 2026 · resolved Apr 8
Dear Valued Customer, We observed some inbound calls to PHLO applications were not being processed successfully. This affected a specific configuration where a phone number rented to a sub-account was attached to a PHLO application owned by the parent account. A recent deployment introduced a change in the request authentication flow that did not account for this configuration. The issue has been identified and fixed. Customers using phone numbers and PHLOs directly under their main account were not impacted. If you have any questions or need further assistance, please don't hesitate to contact Plivo Support through our Support Portal(https://support.plivo.com/hc/en-us).
Missing Web hook Events for Voice Calls in India Region
minorMar 28, 2026 · resolved Mar 28
This incident has been resolved
Voice calls are impacted due to infrastructure issue in US region.
minorFeb 9, 2026 · resolved Feb 9
This incident has been resolved.
Failures to retrieve CDRs in India Region
minorFeb 9, 2026 · resolved Feb 9
This incident has been resolved.
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