Current Status
All Systems Operational
Components
Recent Incidents
Issue with incoming calls
minorMay 6, 2026 · resolved May 6
This incident has been resolved.
Mobile app degraded performance, you may have issue to make and receive calls
majorApr 7, 2026 · resolved Apr 7
The issue has now been resolved. To apply the changes, please log out of the mobile app and log back in.
Issues making and receiving calls
minorFeb 19, 2026 · resolved Feb 19
The issue has been resolved. Apologies for the inconvenience caused.
Public API server error
minorJan 23, 2026 · resolved Jan 23
## Service Incident Summary – January 23, 2026 On January 23, 2026, Nuacom experienced a service disruption that affected access to the platform for a period of time. ### What happened Between 02:30 and 07:41 \(Ireland time\), some customers experienced difficulties accessing Nuacom services. This included issues with the web portal, apps, and API-dependent features. A small number of customers also experienced temporary visibility issues with SMS history. ### Impact * Some users were unable to access services during the incident window * Core SMS delivery continued to function as normal * The issue was resolved the same morning and all services were restored ### Resolution Our engineering team identified the cause of the disruption and applied corrective actions to restore full service. The system has been stable since resolution, and we continue to monitor performance closely. ### Data and records No customer configuration data was lost. In cases where call or message history was temporarily unavailable during the incident, visibility has now been restored where applicable. ### Preventive actions We have reviewed our deployment and monitoring processes and are implementing improvements to: * Detect similar issues earlier * Reduce the likelihood of recurrence * Improve communication during incidents ### Our apology We apologise for the inconvenience caused and appreciate your patience and understanding. If you have any questions or notice anything unusual, please contact our support team.
Phone system degraded performance
minorJan 19, 2026 · resolved Jan 20
The incident has been resolved. If you are still experiencing any issues, please don't hesitate to contact our customer care team. Apologies for any inconvenience caused,
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