Current Status
Partially Degraded Service
Components
Recent Incidents
UCaaS: Caller ID Name Resolution
minorMay 29, 2026
We have identified that our third-party CNAM provider is not responding within our required performance thresholds. To prevent call completion delays or failures, we are temporarily bypassing Caller ID name resolution for affected calls. During this time, calls may complete without a resolved caller identity or display name. Call delivery itself remains operational. Our team is working on a remediation plan and expects to implement a permanent solution within the next 72 hours. We will continue to monitor the service and provide updates as progress is made.
UCaaS: Intermittent Inbound Call Failures
minorMay 28, 2026 · resolved May 29
This incident is marked as resolved. No further inbound call failures were observed.
UCaaS: Intermittent Inbound/Outbound Call Failures
minorMay 27, 2026 · resolved May 27
Call flow has returned to normal, and calls are completing as expected. We are closing this incident. Our team will continue with the planned remediation work to reduce future impact from this third-party call-signing dependency.
UCaaS: Limited Inbound and Outbound Call Failures on a Single Voice Gateway
noneMay 26, 2026 · resolved May 26
Between 7:30–7:45 AM CST, one of our voice servers experienced an issue that prevented it from processing inbound and outbound calls for a small subset of customers. The issue was isolated to a service module on the affected server. We restarted the server, and call processing resumed normally afterward.
ControlOne partial service degradation in the US-SouthEast (ATL) Region
noneMay 21, 2026 · resolved May 22
This incident has been resolved.
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