Is CallTower down right now?
No — CallTower is up. All systems operational as of Oct 12, 4:55 AM UTC.
Current Status
All Systems Operational
Components
Recent Incidents
Teams Direct Routing (GCC High) — DID Assignment and Voice App Provisioning Errors
majorSep 16, 2026 · resolved Sep 17
CallTower has continued to monitor the issue following this morning's patch and has confirmed customers are successfully provisioning Direct Routing (DR) users in CallTower Connect for GCC High customers. This issue is now considered resolved. CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.
Dial by Name Function Failing
minorJul 15, 2026 · resolved Jul 16
Microsoft has reported that they have implemented a fix for the issue affecting Dial by Name functionality for Microsoft Teams customers. Following the deployment of the fix, CallTower engineers have completed validation testing across multiple customer tenants and have confirmed that the service is functioning as expected. If you are still experiencing issues, please reach out to [email protected]. CallTower will be closing this master case and all associated cases.
EMEA outbound calls failing
criticalJul 9, 2026 · resolved Jul 13
CallTower considers the issue resolved at this time. We will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.
Five9 Service Degradation – Call Performance and Connectivity Issues
minorApr 29, 2026 · resolved Apr 29
CallTower Support has confirmed resolution of the Five9-related issues that were impacting call delays, audio issues, browser speed, and connection issues to Five9. The issue was addressed in coordination with Five9 Engineering, and services are operating normally at this time. CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.
CT Cloud Communicator Mobile Inbound calls, Outbound calls, and Login Issues
majorMar 2, 2026 · resolved Mar 2
CallTower Support has received positive confirmation from affected customers, and the CT Cloud Communicator Mobile issue is considered resolved. CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.
Get alerted when CallTower goes down
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CallTower status — frequently asked questions
Is CallTower down right now?
No — CallTower is up. All systems operational as of Oct 12, 4:55 AM UTC.
What is CallTower's current status?
CallTower: All Systems Operational. Alert24 checks CallTower's status page continuously and can notify you the moment it changes.
How do I get alerted when CallTower goes down?
Alert24 monitors CallTower and 3,700+ other cloud and SaaS providers. When an outage is detected it updates your status page automatically and pages your on-call team — no manual checks. Start free at alert24.net.