Box Status Page

Jul 7, 2026 · resolved Jul 7

After further monitoring, this incident is now considered resolved. Search service, Box Sign Templates and Metadata queries have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Jun 25, 2026 · resolved Jun 25

After further monitoring, this incident is now considered resolved. The Zip Downloads service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Jun 24, 2026 · resolved Jun 24

_Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed._ On June 24th, 2026 between 4:47am and 5:28am PT, some users may have experienced issues with chunked uploads in Box. During this time users may have noticed elevated errors or performance degradation. The issue was caused by a failover event at one of our third-party cloud infrastructure providers. We are implementing enhancements to our resiliency measures to prevent similar issues from occurring in the future. We are conducting a full engineering postmortem and our overview is subject to change with further analysis and findings. In the event our continuing investigation yields further substantive findings, we may publish additional analysis after the conclusion of the full engineering postmortem. We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter.  Sincerely, The Box Team

Jun 17, 2026 · resolved Jun 17

_Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed._ On June 17th 2026 between 12:06pm PST and 12:39pm PST, some users may have experienced difficulties while working in Box. During this time, some customers were unable to browse folders in the web application. The issue occurred because folder browsing traffic was directed to a new implementation, as part of an ongoing effort to improve performance and stability. We were able to resolve the issue through targeted traffic adjustments and capacity mitigations. We are improving our deployment, capacity, and observability practices to prevent recurrence and detect future issues more quickly. We are conducting a full engineering postmortem and our overview is subject to change with further analysis and findings. In the event our continuing investigation yields further substantive findings, we may publish additional analysis after the conclusion of the full engineering postmortem. We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter.  Sincerely, The Box Team

Jun 11, 2026 · resolved Jun 11

We recently addressed issues affecting Box Public API. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future. Between 5:10 PM PDT and 6:40 PM PDT on June 10, 2026, some users may have experienced difficulties accessing or working within Box. During this period, there was a noticeable degradation affecting Public API request processing. This issue occurred as a result of a recent software change to our authentication infrastructure in our ongoing effort to improve performance and stability of Public API service. We were able to resolve the issue by scaling up the service, correcting its resource allocation, and rolling back the change. In addition, we are working to improve our resource provisioning to prevent similar issues from occurring in the future. **Analysis** We recently began rolling out an update to our authentication infrastructure designed to improve performance and stability of Public API service. Following the gradual rollout, an increase in resource utilization during peak traffic led to unexpected resource utilization on our authentication infrastructure. As a result, those servers became unresponsive, preventing them from processing Public API requests. We were able to resolve the issue by temporarily scaling up and adjusting the resource allocations of the authentication service. **Corrective Actions** Box has initiated the following corrective actions: * Rebalancing the resource allocations of the authentication service to accommodate higher traffic volumes * Tuning server timeouts across Public API components to ensure consistent, predictable API response times * Establishing processes and automation to reduce time to mitigation We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter.  Sincerely, The Box Team

Is Box down right now?

No — Box is up. All systems operational as of Jul 13, 11:43 PM UTC.

What is Box's current status?

Box: All Systems Operational. Alert24 checks Box's status page continuously and can notify you the moment it changes.

How do I get alerted when Box goes down?

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