PriceHubble Status Page

May 13, 2026 · resolved May 13

<strong>Summary</strong> On 13 May 2025, between 10:30 and 11:05 CEST, we experienced an incident affecting our API services. The majority of users were unable to access the Valuation API during this window, and elevated response latency was observed across all API endpoints. Full service was restored at 11:05 CEST. <strong>Root Cause</strong> We identified a bottleneck in a component on the critical path of our infrastructure. Under load, this component became a limiting factor and degraded service availability and performance. <strong>Remediation</strong> We are actively implementing improvements to the affected component to increase its scalability and prevent recurrence. We will continue to monitor the situation closely following these changes. <strong>Monitoring &amp; Transparency</strong> We are aware that this incident was not surfaced by the monitoring that feeds this status page, which means our customers did not receive a timely notification. We take this seriously. We are expanding our monitoring coverage and adding more granular detail to this status page to more accurately reflect the real-time health of our services. Our goal is to ensure that any future disruption is communicated proactively. We apologise for the disruption this caused and thank you for your patience.

Jul 11, 2025 · resolved Jul 11

This incident has been resolved.

Jun 10, 2025 · resolved Jun 10

This incident has been resolved.

Aug 22, 2023 · resolved Aug 22

Our monitoring shows the problem to no longer occur, and no other failures have appeared since. We now consider this incident resolved, and should be back to regular service.

Jul 13, 2023 · resolved Jul 13

The Valuation API was down from 10:06am to 10:35am (29 minutes) due to a network issue following a configuration change. We sincerely apologize for the inconvenience, and we are taking appropriate measures to prevent such downtime to happen again.