Current Status
All Systems Operational
Components
Recent Incidents
Hardware Purchases via Matterport Cart Unavailable
majorMay 8, 2026 · resolved May 8
This issue has been resolved and hardware purchases are operating normally.
Payment gateway issues - Declined payments
majorFeb 16, 2026 · resolved Feb 17
The issue with our payment gateway was resolved. We are reviewing all transactions during the affected time period. We will ensure that any discrepancies are fully resolved in a timely manner. We appreciate your patience and understanding.
Degradation of multiple Matterport services
noneFeb 3, 2026 · resolved Feb 3
An issue with underlying storage for a critical data store caused upstream failures with multiple Matterport services, including Showcase, Workshop, API, and Discover. Additional resources were provisioned to support this data store, after which point services began to automatically recover. Matteport services are now at full operating capacity. We are evaluating any data in flight that may have been impacted by the outage.
Space Processing degradation
minorOct 20, 2025 · resolved Oct 20
This issue has been resolved. Thank you for your patience.
Outage in Telephone System - issues receiving incoming calls
noneMay 1, 2025 · resolved May 1
The issue with incoming calls to Support has now been solved. We apologise for any inconvenience caused and thank you for your understanding.
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