Is Matterport down right now?
No — Matterport is up. All systems operational as of Oct 12, 7:46 AM UTC.
Current Status
All Systems Operational
Components
Recent Incidents
Intermittent Issues with Support Case Submission and Phone Support
majorSep 16, 2026 · resolved Sep 16
The issue affecting our Support systems has now been resolved. Customers should once again be able to submit support cases and contact our Support team by phone as normal. Our investigation identified and addressed the underlying cause of the intermittent disruptions. We are continuing to monitor our systems to ensure service stability. We sincerely apologise for any inconvenience this issue may have caused and thank you for your patience and understanding while we worked to restore normal service.
Hardware Purchases via Matterport Cart Unavailable
majorMay 8, 2026 · resolved May 8
This issue has been resolved and hardware purchases are operating normally.
Payment gateway issues - Declined payments
majorFeb 16, 2026 · resolved Feb 17
The issue with our payment gateway was resolved. We are reviewing all transactions during the affected time period. We will ensure that any discrepancies are fully resolved in a timely manner. We appreciate your patience and understanding.
Degradation of multiple Matterport services
noneFeb 3, 2026 · resolved Feb 3
An issue with underlying storage for a critical data store caused upstream failures with multiple Matterport services, including Showcase, Workshop, API, and Discover. Additional resources were provisioned to support this data store, after which point services began to automatically recover. Matteport services are now at full operating capacity. We are evaluating any data in flight that may have been impacted by the outage.
Space Processing degradation
minorOct 20, 2025 · resolved Oct 20
This issue has been resolved. Thank you for your patience.
Get alerted when Matterport goes down
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Matterport status — frequently asked questions
Is Matterport down right now?
No — Matterport is up. All systems operational as of Oct 12, 7:46 AM UTC.
What is Matterport's current status?
Matterport: All Systems Operational. Alert24 checks Matterport's status page continuously and can notify you the moment it changes.
How do I get alerted when Matterport goes down?
Alert24 monitors Matterport and 3,700+ other cloud and SaaS providers. When an outage is detected it updates your status page automatically and pages your on-call team — no manual checks. Start free at alert24.net.