Current Status
All Systems Operational
Components
Recent Incidents
Card Payments and Tokenisation Issue (Resolved)
minorMay 4, 2026 · resolved May 4
Payments processed during this incident have now been verified by our team. If possible, it is safe to retry any payments that were declined during this period.
Partial BPAY Settlement Processing Delay
minorApr 17, 2026 · resolved Apr 17
The previously missing BPAY settlement file has now been delivered to Zai by our banking partner and successfully processed. Affected funds will be available in user wallets on the next banking day, Monday 20 April 2026. No further impact is expected. We apologise again for any inconvenience caused and appreciate your patience while we worked with our banking partner to resolve this issue.
Zai System Maintenance - Impact to Pre-Live Services
noneMar 17, 2026 · resolved Mar 17
These activities are now complete.
Potential Issue with AMEX Authorisations
noneMar 12, 2026 · resolved Mar 12
The latest instance of this error was detected at ~3:05pm AEDT. Our ongoing monitoring confirms no further impact from this earlier upstream interruption to American Express transactions.
Intermittent Failures for Some PayTo Agreement and Payment Requests
minorMar 10, 2026 · resolved Mar 11
We have not observed any further impact since the service was stabilised, and this incident is now closed. Based on our review of affected transactions, the overall impact has been downgraded to Minor. We are continuing to investigate the status of a small number of affected transactions and will contact impacted customers directly if further information or action is required. If you have any concerns in the meantime, please contact our Technical Support team at [email protected].
Get alerted when Zai goes down
Alert24 monitors Zai and 3,700+ other cloud and SaaS providers. When an outage is detected, it updates your status page automatically and pages your on-call team. No manual updates at 2 AM.
