Current Status

All Systems Operational

View emerchantpay status page ↗

Components

Genesis - admin console (PRODUCTION)

Operational

Genesis - admin console (STAGING)

Operational

emerchantpay.com

Operational

Genesis - merchant console (PRODUCTION)

Operational

Genesis - merchant console (STAGING)

Operational

FTP server

Operational

Genesis - web payment form (PRODUCTION)

Operational

Genesis - web payment form (STAGING)

Operational

Genesis - API (PRODUCTION)

Operational

Genesis - API (STAGING)

Operational

Tokenization Vault (PRODUCTION)

Operational

KYC Service (PRODUCTION)

Operational

Tokenization Vault (STAGING)

Operational

Onboarder (PRODUCTION)

Operational

KYC Service (STAGING)

Operational

Onboarder (STAGING)

Operational

Smart Router (PRODUCTION)

Operational

Smart Router (STAGING)

Operational

Payee (PRODUCTION)

Operational

Billing API (PRODUCTION)

Operational

Recent Incidents

emerchantpay - Temporary 3DS network issue 24/03/2025

none

Mar 24, 2025 · resolved Mar 25

This incident has been resolved.

emerchantpay - ECP acquirer - Temporary issues in transaction processing with Mastercard only 05/11/2024

major

Nov 5, 2024 · resolved Nov 5

Dear Customer, A hotfix resolving the Mastercard issue has been deployed successfully by the ECP acquirer, and thus the issue has been fully rectified. If you experience any problems during payment processing, please don’t hesitate to contact our Tech Support team. We’ll continue to monitor our systems closely and keep you informed as needed.

emerchantpay - Genesis - External Provider Partial Outage - 12/09/2024

major

Sep 12, 2024 · resolved Sep 12

This incident has been resolved.

Temporary issue with transaction processing 15/12/2023

critical

Dec 15, 2023 · resolved Dec 15

This incident has been resolved.

Temporary issue with transaction processing with an acquirer 19/09/2023

major

Sep 19, 2023 · resolved Sep 19

This incident has been resolved.

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