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emerchantpay Status Page

Payments & Finance · monitored by Alert24

emerchantpay.com ↗
All Systems Operational

Is emerchantpay down right now?

No — emerchantpay is up. All systems operational as of Oct 12, 4:57 AM UTC.

Current Status

All Systems Operational

View emerchantpay status page ↗

Components

Genesis - admin console (PRODUCTION)
Operational
Genesis - admin console (STAGING)
Operational
emerchantpay.com
Operational
Genesis - merchant console (PRODUCTION)
Operational
Genesis - merchant console (STAGING)
Operational
FTP server
Operational
Genesis - web payment form (PRODUCTION)
Operational
Genesis - web payment form (STAGING)
Operational
Genesis - API (PRODUCTION)
Operational
Genesis - API (STAGING)
Operational
Tokenization Vault (PRODUCTION)
Operational
KYC Service (PRODUCTION)
Operational
Tokenization Vault (STAGING)
Operational
Onboarder (PRODUCTION)
Operational
KYC Service (STAGING)
Operational
Onboarder (STAGING)
Operational
Smart Router (PRODUCTION)
Operational
Smart Router (STAGING)
Operational
Payee (PRODUCTION)
Operational
Billing API (PRODUCTION)
Operational

Recent Incidents

Partial Service degradation – Resolved

none

Oct 2, 2026 · resolved Oct 2

We confirm that the issue resulting in the partial degradation of the transaction processing performance is now resolved.

Emerchantpay - Genesis Gateway - Temporary SEPA service disruption

none

Sep 1, 2026 · resolved Sep 23

Dear partner, Please be advised that the temporary SEPA service disruption is now resolved. Incident resolved, and transaction processing is back to normal. Kind Regards, Emerchantpay Tech Support team

Emerchantpay - Genesis Gateway - Temporary SEPA service disruption

minor

Sep 23, 2026 · resolved Sep 23

Dear partner, Please be advised that the temporary SEPA service disruption is now resolved. Incident resolved, and transaction processing is back to normal. Kind Regards, Emerchantpay Tech Support team

Emerchantpay - Genesis Gateway - Temporary service disruption

none

Aug 27, 2026 · resolved Aug 27

Dear customer, We can confirm that as of 00:50 UTC, the external issue that was affecting partially the payment processing, is now resolved. After thorough investigation, we identified that the slow response times were caused by intermittent timeouts from our external card processor. We are actively following up with them to receive the root cause for the slow response times. All affected services are now fully operational. We appreciate your understanding, and please accept our apologies for any inconvenience caused. Should you have any questions or require further assistance, please do not hesitate to contact our Tech Support team at [email protected]. Kind Regards, Emerchantpay Tech Support team

Temporary issues in 3DS authentications with Mastercard only

major

Jul 15, 2026 · resolved Jul 15

We can confirm that as of 08:09 UTC, the issue that was affecting Mastercard 3DS authentications has been resolved. All affected services are now fully operational. If you experience any problems during payment processing, please don't hesitate to contact our Tech Support team. We'll continue to monitor our systems closely and keep you informed as needed.

Get alerted when emerchantpay goes down

Alert24 monitors emerchantpay and 3,700+ other cloud and SaaS providers. When an outage is detected, it updates your status page automatically and pages your on-call team. No manual updates at 2 AM.

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emerchantpay status — frequently asked questions

Is emerchantpay down right now?

No — emerchantpay is up. All systems operational as of Oct 12, 4:57 AM UTC.

What is emerchantpay's current status?

emerchantpay: All Systems Operational. Alert24 checks emerchantpay's status page continuously and can notify you the moment it changes.

How do I get alerted when emerchantpay goes down?

Alert24 monitors emerchantpay and 3,700+ other cloud and SaaS providers. When an outage is detected it updates your status page automatically and pages your on-call team — no manual checks. Start free at alert24.net.

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