Currencycloud Status Page

Jul 10, 2026

While we previously communicated that the issue had been resolved, we have since identified a small subset of DKK payments that remain impacted by this incident. The underlying issue has been successfully resolved, and remediation activities have been completed for all affected SEK and NOK payments, which have now been processed successfully. While payment processing has returned to normal, a small number of DKK payments remain delayed. We continue to work closely with our network partner to recover these payments and complete full remediation. We apologise for the continued disruption and will provide a further update once all remaining impacted payments have been processed.

Jul 9, 2026 · resolved Jul 10

The issue affecting a subset of local SEK, NOK and DKK payments has now been resolved, and payment processing has returned to normal. A small number of payments experienced delays of up to one business day while our teams worked with a network partner to address the issue. All impacted payments have now been processed or are progressing as expected. We apologise for any inconvenience caused and thank you for your patience.

Jul 6, 2026 · resolved Jul 7

## Overview On July 2, 2026, we identified an issue affecting Bulk Upload payment processing. A subset of uploads did not result in the expected creation of payment entries and allocations. Following investigation and corrective actions, Bulk Upload processing returned to normal and the incident was resolved on July 7, 2026. ## Client Impact A subset of customers using Bulk Upload functionality may have experienced uploads that did not result in the expected payment creation. Following restoration of service, customers who experienced issues may wish to verify that all intended payment instructions were successfully submitted and processed. ## Root Cause A platform change affected the availability of payment validation data held in cache. In certain circumstances, this validation data was not available when Bulk Upload requests were processed. As a result, some uploads were unable to complete validation as expected, preventing the creation of the associated payment entries and allocations. Changes were subsequently implemented to improve validation of cache refresh and distribution across platform instances. ‌ ##### Currencycloud Confidential

Jul 6, 2026 · resolved Jul 7

## Overview On 3 July 2026, we identified an issue affecting payment validation services in the production environment. Some clients experienced errors when validating payments via the platform and API. The issue was mitigated through cache reloads and service recovery actions, with a permanent fix subsequently implemented and deployed. Service was restored and monitored until stability was confirmed. ## Client Impact During the incident, some clients may have experienced: * Errors when validating payments * Intermittent failures during payment creation and validation workflows * Issues processing certain bulk payment uploads The impact was limited and intermittent. No data integrity issues were identified, and no client action was required. ## Root Cause The issue was caused by a missing payment validation cache entry required by the Payments Engine. Under certain conditions, the cache was not correctly repopulated following service events, causing validation requests to fail. A related service change contributed to the cache inconsistency. Mitigations were applied to restore the cache, and permanent fixes were implemented to improve cache management and prevent recurrence. ‌ ‌ ##### Currencycloud Confidential

Jul 3, 2026 · resolved Jul 3

## Overview On July 2, 2026, we identified an issue affecting Bulk Upload payment processing. A subset of uploads did not result in the expected creation of payment entries and allocations. Following investigation and corrective actions, Bulk Upload processing returned to normal and the incident was resolved on July 7, 2026. ## Client Impact A subset of customers using Bulk Upload functionality may have experienced uploads that did not result in the expected payment creation. Following restoration of service, customers who experienced issues may wish to verify that all intended payment instructions were successfully submitted and processed. ## Root Cause A platform change affected the availability of payment validation data held in cache. In certain circumstances, this validation data was not available when Bulk Upload requests were processed. As a result, some uploads were unable to complete validation as expected, preventing the creation of the associated payment entries and allocations. Changes were subsequently implemented to improve validation of cache refresh and distribution across platform instances. ‌ ##### Currencycloud Confidential

Is Currencycloud down right now?

No — Currencycloud is up. All systems operational as of Jul 13, 11:49 PM UTC.

What is Currencycloud's current status?

Currencycloud: All Systems Operational. Alert24 checks Currencycloud's status page continuously and can notify you the moment it changes.

How do I get alerted when Currencycloud goes down?

Alert24 monitors Currencycloud and 3,700+ other cloud and SaaS providers. When an outage is detected it updates your status page automatically and pages your on-call team — no manual checks. Start free at alert24.net.