Central 1 Status Page

May 22, 2026 · resolved May 28

The OIDC fix has been successfully deployed, addressing the “Remember Me” expiry issue for desktop and manual login within the mobile app. The system will now refresh the “Remember Me” cookie at login, ensuring saved login information is maintained with ongoing use. A fix for Biometric and QuickView persistence is being delivered via native Mobile App updates. These updates are being coordinated directly through Client Delivery for each client. Please reach out to your Delivery Consultant through the v18 app upgrade ticket to address timeline. The Native App hot fix does not require client testing. Once the new apps are in production end users will receive the update through the App Store (iOS) and Google Play Store (Android) (automatic for most users, depending on device settings). Once the users app has been updated, then the system will refresh the Biometric and Quickview settings when a user logs in via Biometric, ensuring saved login information is maintained with ongoing use. [email protected] - 1.888.889.7878 (option 2)

May 22, 2026 · resolved May 22

Client Centre service has been restored, and access is now fully available at https://clients.central1.com/. As part of the resolution, Central 1 has successfully transitioned Client Centre off the previous 3rd party hosting environment and into our Azure infrastructure. This change is intended to improve overall service stability and resiliency going forward. We will continue to monitor performance closely to ensure a stable experience for our clients. If you experience any issues accessing Client Centre, please refresh your browser or clear your cache before attempting again. We appreciate your patience and understanding throughout this incident. Central 1 Support - [email protected] - 1 888 889 7878 (press 1)

May 21, 2026 · resolved May 22

The system has remained stable thought the night. A postmortem will be completed, and a summary will be shared once available. [email protected] - 1.888.889.7878 (option 2)

May 19, 2026 · resolved May 21

Client Centre access has now been fully restored and services are operating normally. Users can resume accessing applications through https://clients.central1.com/ as usual. If you continue to experience issues or are still seeing the “Sorry Page,” this may be due to cached browser data. Please clear your cache (Ctrl + Shift + Delete) and refresh your browser before attempting to log in again. We appreciate your patience while we worked to resolve this issue. Central 1 Support - [email protected] - 1 888 889 7878, press 1

May 19, 2026 · resolved May 19

Resolved - The issue affecting access to the Client Centre (https://clients.central1.com/) has been resolved, and full service has been restored. Central 1 will continue to monitor the environment to ensure ongoing stability. Thank you for your patience and understanding.