Current Status

All Systems Operational

View W. W. Norton & Company, Inc. status page ↗

Components

wwnorton.com (main website)

Operational

Norton Ebooks

Operational

Norton Illumine

Operational

InQuizitive

Operational

Smartwork5

Operational

Norton Testmaker

Operational

Additional Digital Resources

Operational

Recent Incidents

Access Issues with W. W. Norton Knowledge Base (Powered by KnowledgeOwl)

none

Apr 27, 2026 · resolved Apr 27

The fix is holding and this incident is now resolved.

Issue with links from wwnorton.com to digital resource pages

none

Apr 24, 2026 · resolved Apr 24

The links on wwnorton.com are restored and working as usual.

Smartwork degraded performance

minor

Apr 22, 2026 · resolved Apr 22

This incident has now been resolved. Students who encountered this issue while they were working on an assignment should refresh that assignment to continue. We appreciate your patience as we resolved this issue.

Search and catalog browsing not working on wwnorton.com

major

Apr 21, 2026 · resolved Apr 21

Search and catalog functions are working on wwnorton.com. Our team will continue to monitor this, but if you encounter any issues searching or browsing on wwnorton.com, please contact us via support.wwnorton.com/request

Exam and desk copy requests not going through on wwnorton.com

minor

Jan 20, 2026 · resolved Jan 20

This issue is now resolved. If you still unable to submit an exam or desk copy request, please contact the Support Team at: https://support.wwnorton.com/request

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